Curtis

I'll try to be as clear as possible and cross my fingures.

 

I have a broadband connection (ADLS) coming into my home office. It goes through an ADSL modem into my wireless router which broadcasts my connection to my laptop and my two business partners machines.

 

My business partners work from home from time-to-time.

 

I have a single telephone line coming in.

 

What I'm looking to do is have the telephone line connected to a PBX such that when someone calls, the computer answers and prompts for an extension. When the caller enters extension 111 (for instance) it should go to my soft phone on my latop. Etc for my other business partners.

 

If one of my business partners is at home, I'd like his extension to connect to his VOIP phone at home.

 

I'm going to be running the PBX off my latop (as All we have are laptops and I will be getting a new one for my own use). Therefore, I cannot install any cards into it.

 

I have downloaded Axon and installed it along with express talk. Express talk keeps giving me an error "unable to find address on server" which I have a feeling is to do with SIP. Can someone explain to me why I need a SIP account... is there a way to get it so that I can dial the extension of one of my business partners in-house (say he's sitting right beside me) and it will call up his phone without a SIP account?

 

I cannot answer all your questions but the SIP account Express Talk is asking for is the server that you have Axon running on. If Axon is running on the same machine then you need to enter localhost as the SIP account. If ExpressTalk is running on a different machine then you need to enter the server name "the machine Axon is running on" as the SIP account. You can set up Axon so it can you use a different account, such as you business partners account from his home, based on rules but of course all the machines have to be linked in some way, via a VPN or ethernet connection e.t.c. Also you do not have to have an outside VOIP account to use Axon and ExpressTalk as an internal phone system but again all the machines have to be linked together in some way so they can communicate with each other.

 

Help is appreciated.

IVM is not sending transfers out to the phone stations. I'm using SPA941 phones. Can anyone using the same phones tell me what call transfer settings work both in the main settings for IVM and in the Key Response settings for your OGM?

I am sorry I cannot answer your question as I could not get my SPA 942 phones to function correctly with Axon. Are you using Axon and if so have you managed to get music on-hold to work through your SPA phones?

I apologize I should have explained my situation a little better. While I do have my system placing and receiving calls I cannot get call transfers or my Music On Hold to work through my phones yet, I have Sipura 800 and 900 series phones. Everything works great through my telephone server directly but once everything starts going out over the network booommm. I had an audio routing issue which I resolved partially but I still have not resolved my music on hold issue. I can dial into IMS through extension 197 and I can hear the music fine but if someone calls in and they get placed on hold through the phone you cannot hear any music. Anyway the Linksys I am using is a WRT54G version 5 and it uses what they call packet sniffing security. It can be setup to use NAT but run screaming from NAT when it come to VOIP. I have read a number of white papers on VOIP and NAT and have come to the conclusion that VOIP and NAT do not like each other. Make sure you get version 5. I would highly recommend getting the newer WRT54GL as it still uses a sniffer firewall but it also has some newer and more secure encryption schemes. Hope this helps, let me know in a post if it did the trick for you. The only other thing I can tell you is be very careful about how you route cables through your network. After days of screwing around on mine I realized that the problem was the telephone server. It was on an old hub that was attached to the back of the unit so I had forgotten that it was there. Once I rerouted the server through the linksys directly I regained alot of the audio that I was losing. Oh to have a couple hundred thousand dollars and just call Dell........

Which model linksys do you use, and what specific feature has to be on it??

 

Regards RR69

<{POST_SNAPBACK}>

Has anyone managed to get MOH working on the Sipura 800 and 900 series phones. I have been reading and trying and pulling my hair to get this working but it just will not give up. I have Axon 1.07 and IMS running on the same machine. I can set Axon to use IMS when calls are received and it will pick up the call and play the music until someone answers the call and then puts them on hold. At that point any music they were hearing is gone. HHEELPP

Curtis

Is there anyone out there who has figured out how to get music on hold to work in the Sipura 800 and 900 series phones? I have tried everything I can think of but I cannot seem to get it to work.

I am using Axon 1.07 with IMS installed on the same machine. The act as a VOIP ON HOLD extension is checked and the VOIP On Hold Server is checked. I have set it up both ways with localhost then with the servers proxy name then with the servers IP address. I think there is some issue with a dialing rule maybe in the SIPURA set up GUI but I cannot find any documentation from Sipura that explains it other than the paragraph from a table in their Administration guide, which none of there suggested settings helped.

THanks in advance

Curtis

Are you going through any type of a router? If you are going through a router that uses NAT good luck. About the only people I know that can get VOIP to work through NAT are geniuses.

Hello,

 

First let me say this prouct is outstanding and has so much more flexability than other vPBX systems I have been looking at.  I've been setting this system up for the last few days and it seems so simple to use and deploy for each person.

 

My problem is, after setting up my external lines as follows:

 

Incoming Vonage    Ring: 888 (Attendant)  soft phone 1

Outgoing Vonage    Ring: 888 (Attendant)  soft phone 2

Dialing Plan            9, Outgoing Vonage

 

I have also Disabled Call Activity Polling for each line.

 

I can receive calls perfectly fine and the caller can hear all of the system prompts and hear the person they are calling.

 

I can place calls and reach the number I have dialed.

 

But when the call is answered on either side, I cannot hear the person from the landline talk to me on the PBX.  Although all internal calls you can hear all parties.  I am using Express Talk, I have tried both lines with this setup and neither work.  Does anyone know why this might be?

<{POST_SNAPBACK}>

All I can say is good luck with the NAT router. I gave up on my NAT router because I could not get Axon to work through it no matter what I did. I ended up with a Linksys that uses packet sniffing instead of NAT and so far I have had no problems with the system, other than dropped calls because my DSL connection is to slow.

I hope that the following description of my problem is sufficient to get a clear picture of wat is happening...

 

I have an Speedtouch 706 voice modem/router whitch holds the external IPaddress. On the internal network i have 3 vmware w2k3 machines with static Ipaddresses. On one of those w2k3 machines I installed AXON and IVM answering attendant. The (nat) router is set to forward ports 5060 trough 5065 and ports 8000 trough 8020 to the w2k3 machine Axon runs on (192.168.0.20).

 

Network settings for AXON:

Internal IPaddress: 192.168.0.20

Set the static external IPadress to w2k3 server's static ipaddress 192.168.0.20)

No Stun servers ofr uPNP configured.

External ports: RTP 8000 SIP 5060

Internal ports: RTP 8000 SIP 5060

Configured an extention 101, after 3 rings it transfers to extention 199.

Configured an extention 199

Configured an external Line to Voipbuster, which registers fine.

Set extention 101 to use Voipbuster

Network settings for IVM:

Internal IPaddress: 192.168.0.20

Set the static external IPadress to w2k3 server's static ipaddress (192.168.0.20)

No Stun servers ofr uPNP configured.

External ports: RTP 8000 SIP 5070

Internal ports: RTP 8000 SIP 5070

Configured an voip entry to register extention 199.

 

Router:

Configured the voip port on the router to use extention 101.

 

When i call 199 from the phone attached to the voip modem/router, i get the welcoming message from IVM. So internally everything works.

 

But when i try to call from an outside line to the Voipbuster account, nothing happens. I once got a connection, but the second time it didn't work anymore. (Didn't change the configuration.)

 

I like to have an stable connection from the outside in to my phone, if that works i can set up more Voip accounts and distribute them throughout the house.

 

Anybody a clue what im doing wrong??

 

Kind regards RR69

<{POST_SNAPBACK}>

This is the fourth computer I have had the IMS software on.  I don't know if it is coincidence, but the other three all crashed.  Anyway, I set it up this time just like the others, but I get no sound from the IMS software.  The sound card otherwise works fine, and is chosen for output through the IMS software.  But I hear nothing through the phone system, or even through speakers if I plug them in instead.  It shows me at the bottome of the screen that it is playing messages, but I can't hear them.  Help!

 

Thanks!

<{POST_SNAPBACK}>

Your statement above is a little unclear. If you plug speakers into your sound card do you hear other sounds from the computer but you do not hear IMS or do you not hear any sound at all? Have you opened "Settings" and chosen your sound card under "Sound Out Device"?

Does the VoIP On-Hold Server feature works under Windows XP Professional?, because I am getting Port Unreachable (606) when trying to use it as a MOH Server for a Sipura 2100 ATA.

<{POST_SNAPBACK}>

Have you opened prot 606 through your firewall. "Settings", "VOIP On Hold Server", Check "Run As On Hold Server", Click on "Open Firewall"

My question to you is what syntax did you use for MOH. I am using a Sipura 841 phone but I cannot get the music from IMS to stream through it for On-Hold.

Curtis

<{POST_SNAPBACK}>

Your VOIP account is not set up coorectly in IVM. Go to "Settings", "VOIP" tab, "VOIP Accouunt" and setup an account for the specific OGM you are trying to use.

Curtis

Please Help! I have a vendetta now. I have been trying for days to figure out this problem and it has been killing me.

My Configuration using IVON and IVM:

1. I have a VOIP line set up in AXON. Tested incomming call and all ext work.

2. Added IVM.

3. Call comes in on line and rings auto attendant ext 198. Call shows as inswered but does not play OGM silence and call disconntects.

 

Things I have tried:

1. Used MODEM (NOT VOIP) directly to IVM works fine but sound quality sucks!

2. By passed AXON and tried to get IVM to answer VOIP line. Same results as above, NO OGM play and hang up

3. Played with config to see what worked nothing

 

The problem I am having is that IVM takes call IDS, Answers but does not play message on VoIP call. Here is the log entry when on VoIP call

 

10:59:52 Incoming SIP call

10:59:56 VoIP Call Attendant 5086860110 [Answered]

10:59:56 Answering call...

11:00:05 Call has disconnected

11:00:05 Call disconnected

 

Here is the log when I use modem answer from IVM

 

11:42:23 Line 1 Unknown [Answered]

11:42:23 Answered line [1 "Line 1"] call number [2] cid [unknown] did[] drn[1 (5969ms)]

11:42:23 Play file: C:\Documents and Settings\All Users\Application Data\NCH Swift Sound\IVM\OGMs\VoIP Call Attendant Start.wav

Does anyone know what this problem is. I have tried everything and really want to get this to work.

<{POST_SNAPBACK}>

CONFIGURATION: Using Vonage VOIP only over broadband connection - no modems installed on WinXP.

 

SUCCESSFULL TEST: I can hear OGM playback (as wav files) and can hear call simulator operate & playback flawlessly.

 

PROBLEM:  Vonage connection answers phone, and then IVM monitor window states "Play file c:\Default Answering Message.wav".

 

However, no message can be heard - either on the PC or on the phone that dialed IVM.

Thanks in advance for all assistance.

 

- Carolina Chris -

<{POST_SNAPBACK}>

I had this same problem a couple of days ago. You must make sure that in IVM under "Settings" on the "VOIP" tab in "VOIP accounts" that you have an account setup for the specific OGM that is answering calls. If you do not then IVM will answer the call but you will not hear anything. Hope this helps.

Curtis

hallo

 

I use IVM Answering Attendant for some automatic calls. I have Windows xp pro installed on my desktop pc and an ADSL line with 512 Kbps upstream.

I use a voip number and 6 simultaneus lines, but I wish I can use at least 10 simultaneous lines. I think there’s a compression problem. Does IVM supports any kind of audio compression (like GSM)?

 

Other problem: sometimes IVM crushes, I can’t understand why. It seems that it happens when there’s an incoming call. Is there a way to block the incoming calls?

 

Thank you very much for your answer and sorry for my bad english.

<{POST_SNAPBACK}>

Have you upgraded to the newest release. Remember you need a minimum of 128kb per line, 6 x 128 = 768, for good clean audio up and down. Anything less and you will get choppy audio and dropped calls. Are you surfing the net on the same ADSL line that your calls are on? Also remeber audio is system intensive. How old is the machine you are using? What speed processor and how much ram do you have?

Curtis

Hello...

I've some problems regarding "end of call" feature. When a call is recieved, it's tranfered ok to especific extension (after press corrects digits) & wait music plays without errors. Here is my problem! Call is tranfered ok but when users pick up the phone, a "call tone" still ringing, even if caller leave a message when user heard it from wav file attached sent by email, notice the message with "tuuuu....tuuuu....tuuuu" recorded at the background.

I tried to fix it by many ways without success...

Can anyone help me on this issue pls?

 

msn: tycmax@hotmail.com

googletalk: eborjalopez@gmail.com

<{POST_SNAPBACK}>

What kind of setup are you using? VOIP through AXON and IVM? What brand and type of phone? Is it a standard phone through an adapter or is it a VOIP phone?

Curtis

Sorry for my bad English!

 

My Provider diconnects every night and then i get a new external IP-Adress.

After this the IVM Answering Attendats does'nt work.

When I then terminate the program and start again, all is ok.

The stun - function is activated.

 

Is there an an other way to hold the connection around the clock?

 

Andreas

<{POST_SNAPBACK}>

This may not be much help but try setting your computer with a static IP address and then use that in the VOIP settings section of IVM. This way even though your provider changes your internet IP address IVM is still registering locally with your computer's IP address. Are you using the AXON PBX or just regsitering directly through a SIP provider?

Curtis

Hi Folks:

 

I recently purchased the IVM softare - professional version. (3 lines), I have a CallUrl 4LV+ board and a zoom modem (for faxes) installed on my system. Everything works fine with the "unregistered version" of the program. However, once I register the program with my activation code, it reports that I am not entitled to use 5 devices. I go to settings, and remove the zoom modem and one of the lines listed for the CallUrl 4LV+ card. At this point IVM crashes with an unexpected error and terminates. The only way to corrrect the problem is to remove IVM completely and reinstall (unregistered version).

 

I am not trying to use more lines than I am entitled to, but it seems impossible to manage to set this up. If anyone has any insight I would greatly appreciate their assistance. I may be reached by email at d.melnyk@sympatico.ca, or phone +1.416.488.6798 (collect calls OK)

 

Best regards, Dave Melnyk

<{POST_SNAPBACK}>

This may sound ignorant to you but have you tried removing the items you talked about first and then register the software. If your registration only allows three lines then any other devices attempting to acces the software over and above the three line maximum will cause an error.

Curtis

Hello Everyone,

 

If you got a Confirmed or Blind transfer to work on your SIP account, please LET ME KNOW WHAT SERVICE YOU USED!!!

 

I have used Softphone no luck at all, tried every possible way, no luck

 

So please let me know what SIP is working with you!

 

Thanks lot people, am desperate

<{POST_SNAPBACK}>

Sorry for your desperation, I too have had major issues that took me days to figure out. I too have been working on the transfer function of IVM. I use broadvoice but I believe that it does not matter what service you are using if you are using NCH's PBX Axon. Sinice I do not know what exact setup you have then I must go on my current experience. I have managed to get the blind transfer to work through Axon but I cannot get the phone, Sipura 841, to ring on transfer. The line rings while transfering but the phone does not. Consequently my cleical does not now that a transfer is in progress so she does not pick up the phone and it goes back to the call attendant. IVM is set up as a call attendant. Customer's call in and are greeted by a message they are then given a choice between pressing a key to hear other options or waiting for the next available attendant. If they wait then they are transfered to a waiting extension but as I noted earlier this is where the break down occurs.

I know this probably was not a tremendous help but I feel that IVM and Axon are a good product. They just do not have the time to provide adeqaute help so I am going to start posting here frequently as I uncover solutions to many of the problems I am having and hopefully others will be iinclined to do the same.

Curtis

Well I am glad that they let me try this product free. So far it has just sucked up days or work for me. It has been buggy and nothing but issues. I thought IVM was made to work with VoIP lines and AXON but I see no support in help about anyting to do with VoIP line and IVM.

 

I am using a service SIPnumber.net or freedigits.net. They provide a free cool inbound VoIP real phone number. I can get it to call into AXON just fine. Axon will work with this not sure about the transfer feature it does not seem to transfer the call using Express Talk but the 3  way conference worked fine.

 

I wanted to have the Voip line inbound have axon take the call into IVM.

Play a short "hello" message "if you know the party you are calling dial it now" then hand the call back to the extension they dial.

If no answer to to Voice Mail for that ext.

 

Problem: Everytime IVM answers the call it has silence then it disconnects

 

21:44:37 VoIP Call Attendant 0000123456 [Answered]

21:44:37 Answering call...

21:44:46 Call has disconnected

21:44:46 Call disconnected

 

Once it said it played the greeting but it could not be heard on the otherside here is what it said:

 

19:28:13 Incoming SIP call

19:28:19 VoIP Call Attendant 5736860110 [Answered]

19:28:19 Answering call...

19:28:27 Answered line [1 "VoIP Call Attendant"] call number [2] cid [5736860110] did[198] drn[0 (0ms)]

19:28:27 Play file: C:\Documents and Settings\All Users\Application Data\NCH Swift Sound\IVM\OGMs\VoIP Call Attendant Start.wav

19:28:37 Play file: C:\Documents and Settings\All Users\Application Data\NCH Swift Sound\IVM\OGMs\VoIP Call Attendant Start.wav

19:28:46 Command - Polite Hangup

19:28:46 Play system prompt: GoodBye

19:28:47 Call has disconnected

19:28:47 Call disconnected

 

This looks great but nothing was heard on the other end.

 

I really wanted this to work. Does anyone have any feedback is to what to do. I have tried everyting I can imagine. Over and over reinstalling, changing things etc.

 

I have given up after hours and hours over 3 days to get this to work.

 

Does anyone have any idea if this product actually works. I have read through this forum and dont see anyone that has got VoIP to work correctly.

 

I am really begging here.

 

Thanks for any help you can give.

<{POST_SNAPBACK}>

I kno what I am about to say will not be a tremendous help but it is a start to hopefully help you realize that this system will work you just have to know how to use it, which unfortunately NCH does not help much with.

First off this is a complex system and it takes a while to learn all the ins and outs, trust me I know first hand as I have been working with it for a couple of months in an office environment, not only with AXON and IVM but general networking issues as well. For example it took me two weeks to realize that the wireless router I was using was causing one way audio and that the easiest way to avoid that problem was to not use a router with NAT security but use a router with packet sampling security instead. This was discovered after happening upon a white paper about VOIP and the problems with NAT. Anyway your basic problem, I believe, is not having a complete understanding of IVM. You have to make sure that your OGM is set up properly. In addition you have to make sure that in IVM under "Settings", under the "VOIP" tab you have a VOIP account set up for the particular answering OGM you are trying to use. I know this is not a tremendous help but it is a start. I would strongly recommend that you go back and read the help manual more completely, I made the same mistake, and while it will not answer all of your questions it will give you a more thourogh understanding and better enable you to solve your problems, God knows NCH will not be a big help but then they are busy trying to develop the software.

This VoIP use to work for me with IVM (not the transferring of the calls - this part has never worked for me with the VoIP). But, sometime within the past couple of months, the VoIP stopped completely with the IVM program. So, I'm at a complete loss with it.    It totally sucks!  I wonder if it was when I did the upgrade to the 3.07 version when this occured. I don't remeber and it's been so long now. I'm wondering if the next version will fix this problem?

 

 

<{POST_SNAPBACK}>

Have you checked your settings in Axon on the extensions tab to make sure IVM is still registered correctly? I had the same problem a few days ago and I realized that for some reason my IVM extension was no longer registered.

As far as the line transfer goes I have managed to get IVM to transfer to other extensions, my lines are also VOIP, but I cannot get the phone to ring when the line is transfered, you can hear the line ringing during transfer but the phone itself does not notify the user that a call is being transfered. Consequently the line gets transfered right back to the call attendant and the caller has to listen to the greeting again.

Curtis

Hi,

I have set up Axon and it work fine but my calls gets disconnected after a few seconds. I have tried with Xlite and NCH own software phone. Same thing happends.

 

Mihai

<{POST_SNAPBACK}>

What provider are you using? If you are using Broadvoice or some other VOIP provider you made need to make adjustments in your Axon settings. Log into your Axon Web system. Go to External lines, Advanced Line Settings and look at the two items at the bottom. Call Activity polling and Do Not froward odd RTP ports. I had to play with these settings a little to get my system to stop dropping calls. Also what type of internet access do you have? Bandwidth plays a critical role in quality of service when using VOIP. Hope this helps, I answered because I know first hand how frustrating it is to post here and not get answers but when a company is giving away software I am sure it is hard to keep up with cusotmer service.

Curtis