erica-voss

Have a look in Help -> About. If the "Licensed User" entry says "Unlicensed software" then go to Windows "Programs and Features" control panel (or the equivalent on XP) and choose to "Uninstall / Change" Express Scribe. In the uninstall wizard, select the "Downgrade to the free version" option and click Next.

 

If the About box says "Unlicensed Basic Free Version" then the program will work indefinitely. If you still have time left on your Pro trial, the program will just downgrade to the Free version automatically when the trial expires.

This is not true, at least not for the mac version. It said it was the unlicensed free version but after it said the trial expired it will not play mp3, and says we have to get the paid version in order to play them.

I had the older version on another machine so we transferred it over and are using that, but they really shouldn't say the free version plays mp3 when it does not. On the web page it doesn't say anything about the free version being only a trial and it says the free version plays mp3.

We are trying to use the free version of express scribe, and on their home page where you download the software it says that the free version will play mp3 files. However, this morning when one of our transcriptionists tried to load up some mp3 files, it said her "trial" had expired and says we need to pay for an upgrade to play mp3s. Anyone know what's going on?