jmd87

Hi again,

I have found a bit more info

Basically the phone line/s come in on a "BT ASDH NTE 4u / 7a" the come out of that to a "ahpona Flash 8" which then goes out to the "ethernet" ports for each internal phone.

I was talking to the IT person that installed this but go lost as hes not great at explaining it straight! He said that I would need a gateway to go between the "BT ASDH NTE 4u / 7a" to convert it to a VOIP signal for it to work in IVM is this true? and that we would only need about 8 simultaneous outgoing calls at any one time.

Is this true (for the gateway part) would I need to also buy one of the recommend cards to use IVM or can i go straight out of the "BT ASDH NTE 4u / 7a" to the PC?

Hope someone can help as its driving me crazy!

Many thanks

Joe

Hi again,

I need a little help please. I have been reading through the quick starts etc but need to be 100% on somethings

What card would I need for this:

- 1 phone line in

- Goes into the IVM (i think???)

- Then we have 10 internal phones that reception would route a call to which ever department they are ringing to speak to

- These phones would need to be able to ring out

I would also need possible auto attendant / voice mailbox / hold music etc

Many thanks

Joe

Hi,

I'm looking for a phone system software that has these features (if possible):

Call routing

Call redirecting

Call recording

Welcome and Hold music

Voice over

Call assistant (Press 1 for venue press 2 for concerts etc etc)

The phones we use I think are analog as can be plugged straight into a phone line. I think how it works is that it goes into a computer into the server room then out of the computer into a Ethernet patch board which then patches into the phones around the site.

I am have no knowledge of phone system so please go easy on me but I want to learn quick as possible as the company we are using to do all the IT and Phone systems are rubbish!

Hope you can help

Many thanks

Joe