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nighttraindb
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Posts posted by nighttraindb
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Hello everyone, firt please let me state I am a COMPLETE newbie trying to possibly do something that is over my head at the moment.
I just acquired or am using IVM Answering Attendant and currently have a PBX Server through Callwithus.com where I sell local phone numbers with a set amount of time to families with loved ones that are incarcerated.
I am looking to set this IVM Answering Attendant to dial a specific number when option 1 is clicked and a different number for option 2...
Now, currently in the settings department I clicked the tab labeled Voip and placed sip.callwithus.com in the proper box along with the account password...
My problem is, when I make the selection it dials nothing. Now, I see where it has a "!" where somehow that is suppose to prompt it to dial out. And not sure if I should change that...
The number the people are dialing is a Vonage phone number.
Hopefully, I am making a little since here
Where someone can assist.
nighttraindb
Do I need a Voip Adapter?
in IVM
Posted
Hello and thank you for taking the time to read this message. Ok, I am a complete novice to this whole process, I now have the IVM Answering Attendant and what I am looking to have it do is provide a more professional atmosphere to my office.
Basically, I am looking for it to answer and play music until someone picks up. I am also looking for it to provide options push 1 for this push 2 for that.
Now, if my terminology is off please bare with me. I currently am providing local to long distance service for inmates. I am using a server on callwithus, so I was wondering if there was someway I can plug (dedicate a computer) to answering the phone and utilizing my PBX Server on callwithus.com to help in forwarding the phone calls when they push the appropriate button?
Do I require one of thes liksys type Voip Adapters (like Vonage PAP2) that I currently have?
Any assistance in answering anything here
or pointing me in the right direction would be greatly appreciated.