I have set up an out of hours (it's working fine) but sometimes I must to stay in the office doing some paper-work, and I need to have a free internal or whatever that allows somebody to call me after hours.
I mean, when the bussines day finish (about 18.30 pm local time) all the incomings calls are rejected by my "out of hours OGM" settings. Is in this situation when I need to do a "hope" and make a call to some internal(#100,#120,and so on...) passing the OGM.
Is there any way to config the IVM software to identify a tone or a digits series to do the avoid the OGM and talk with somebody inside the office?
>> IVM: "out of hours" setting doubt
in IVM
Posted
Hello to all
my name is Esteban and I'm using an IVM software.
I have set up an out of hours (it's working fine) but sometimes I must to stay in the office doing some paper-work, and I need to have a free internal or whatever that allows somebody to call me after hours.
I mean, when the bussines day finish (about 18.30 pm local time) all the incomings calls are rejected by my "out of hours OGM" settings. Is in this situation when I need to do a "hope" and make a call to some internal(#100,#120,and so on...) passing the OGM.
Is there any way to config the IVM software to identify a tone or a digits series to do the avoid the OGM and talk with somebody inside the office?
I will appreciate any help regarding this issue.
Thanks in advance
> Esteban Borja Lopez
msn: tycmax@hotmail.com