minchala

Does it only happen to mp3 files? Can you save in other formats? I can send you a diagnostic version to help us figure out the problem.

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The problem is only with MP3. I can save on other formats but I specifically need the MP3s. I would truly appreciate any diagnostic you can send me. Thank you.

-Melissa

There is no restriction on saving a mp3 file in the free version. What error message do you get? Have you installed the mp3 encoder component? You may want to download and install it from nch.com.au/components.

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I am in the same boat. I downloaded the encoader but it still will not save even though it goes through the motions. What else can it be?