gsahai

Hi,

Most of our customers like us to keep a running tab for them, and send them monthly statements, which, sometimes they'll clear in full, and sometimes do a part-payment against.

PROBLEM 1:

If I do a customer statement today, it shows the credits and debits for that month and a final amount due as of the statement creation date. IT DOES NOT SHOW A BALANCE CARRIED FORWARD FROM THE PREVIOUS MONTH. Without that number, the "final amount due" figure on the statement does not reflect the balance of the credits and debits of that particular month, and consequently, does not appear to make sense to the customer reading that statement.

Eg., a statement for Nov may read:

Total Invoices $500

Total Payments $300

Current Balance $330

(In this example, a balance of $130 was being carried forward from the month of Oct into Nov. This balance is not being reflected in the statement separately but is taken into account while calculating the Current Balance, which can be confusing).

PROBLEM 2:

The Current Balance reflected in the statement is the actual balance reflected ON THE DAY THE INVOICE IS CREATED, AND NOT THE BALANCE AS OF THE END OF THE STATEMENT PERIOD. This can be a challenge at times when we take an order, on let's say the 1st of the month, and get down to processing the statements only later in the day on the 1st. In this case, the order taken on the 1st of the month will not reflect in the statement for the last month, but the Current Balance amount will. This can also be a problem if a customer asks us to send us a statement for a previous period and they've been placing orders after the end of that statement period.

Many thanks to anyone who can help us solve these 2 issues.

Gaurav

I just noticed another issue with v2.20 - the Edit Payment functionality is missing.

I just re-installed v2.18 and the edit payments functionality is in there. Guess it was taken off in v2.20 for some reason...

Hi,

 

I know I was able to do this the last time, but for some reason, I'm unable to edit payments now (the delete functionality is there). I just updated to v2.20; could it have anything to do with that?

 

Gaurav

Hi,

I know I was able to do this the last time, but for some reason, I'm unable to edit payments now (the delete functionality is there). I just updated to v2.20; could it have anything to do with that?

Gaurav

wonderful! thanks

wonderful! thanks

Simple really, there is a section for Payments on the left side, under the header is View payments. Open that up, and click on the payment in question, you can edit/delete right there.

 

(if you have it attached to Express Accounts, please note, i do NOT know if the edit would affect that, as i dont want to test that, heh. check manually, after doing it in invoice.)

 

 

gk

I just installed the application and am trying it out to see if it suits my needs.

One thing I haven't been able to figure out is how to edit or delete payments?

Any replies appreciated.

G