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shelby

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    Problem using Express Dictate with portable dictation devices

    in Express Dictate

    Posted

    Hello,

     

    We are having a very specific problem with Express Dictate since a long time, and the support team did not make much to help us, so we were wondering if we were the only users facing this problem : when using ED with a portable device (like Philips DPM or Olympus...), ED has to decode the .DSS files in order to load them (after docking your device).

    During the first use, ED will download the dss decoder.

    For an unknown reason, we have problems with this dss decoding step : almost one computer out of two bugs, and refuse to load the .DSS file, telling us that the format may not be supported by Express Dictate....

    The dll is properly installed, but there is nothing to do, the compuiter refuses to decode the .DSS file...

     

    We have had no answer to this problem, so we would greatly appreciate to know if somebody else has faced a similar problem and how did they solved it (if they managed to!).

     

    Thank you,

     

     

    Regards

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