lawrence

Dear colleagues

I have 5 VOIP lines configured on the IVM. When a caller dialls say on line1 and s/he wants to get assistance from the callcentre the IVM would prompt the caller to press 1. If the caller press 1 then the IVM calls the outbound.exe plugin and dials 123. The callcentre phone rings but when called phone answers the caller and called parties would not be able to set up the conversation.

The following are the log details of the above discribed activity.

17:33:12 Caller pressed key [1]

17:33:12 Command - Go

17:33:12 Open OGM: dial

17:33:12 Run plugin: C:\Cultel\outbound.exe 123

17:33:12 Play file: C:\Documents and Settings\All Users\Application Data\NCH Swift Sound\IVM\OGMs\dial.wav

17:33:12 Plugin did not return before OGM finished playing - aborting plugin

17:33:12 IVMAPIAddOutboundNumber 123

17:33:12 Making outbound call to 123

17:33:12 Initiated sip call to: 123

17:33:14 Call answered

17:33:14 Outbound call [123] dialing complete

17:33:20 Outbound call 123 [Answered] (Machine)

17:33:20 Outbound call answered but failed - OGM Default Answering Message not valid

17:33:20 Play system prompt: GoodBye

17:33:21 Call has disconnected

17:33:21 Call disconnected

17:33:36 Call has disconnected

Would anyone help please? Thanks.

Lawrence

hi

click File/load/ivr program files/file name = 'http:\\ address'

Copy http: address from site into notepad and then just paste it.

hope that this would solve your difficulty.

Lawrence

Dear friends, I am testing my callplan programmed on ivm. The start ogm is set to capture the first 6 dtmf digits and assign them into a variable called account. On using the simulator everything works ok, but on connecting the modem the ivm will not detect all the dtmf digits received on the line. Should I configure Tapi device hardware for the intel 92v external (Md5660) modem. Could anyone help please? Would you please provide your advice? Thanks in advance

Dear all,

I had installed Zdx multitech 56K modem and on entering and querying the modem properties from the control panel/diagnostics the responce of command

AT#CLS=? was 0,1,2,

Does that mean that the modem is not 100% compliant? Would anyone please advice the way forward since the IVM setting/devices is not accepting the modem since it reports not TAPI COMPLIANT.

Thanks.

Hi,

I thank you for your interest if you need any help on stored procedure using sql 2000 I would try to help you.  I managed to use stored procedure but as I told you not able to return back values.  As a matter of fact I had finished the basis of the callplan and now I am moving to test the callplan using a TAPI.  In fact I am finding difficulties in setting a voice modem to be 100% TAPI compliant.  I am using a Zdx MultiTech modem and installed the driver but as yet the nch swift is refusing to set it as a Tapi device.  Could you help?

 

Any circumstance, is that I would like to know how I would be able to grep the cli, start of call and end of call so that I will upload details into a database and be used as a call data record. 

 

Would appreciate your feedback.  Thanks

<{POST_SNAPBACK}>

Hi,

Would anyone provide details of any site where to download TAPI driver? I would like to download a TAPI driver for Zdx MultiTech modem.

Would anyone provide details of how to log call data record details i.e. The calling and called number, start time and duration of call. Thanks.

The way forward is to use a database and import details into it. Should you want me to help you please provide details of your callplan.

Lawrence

This seems to be feasible..

A few questions :

"Machine then takes address details for postage and stores in database"

 

How does the customer input the address?? using the telephone key pad??

 

Also, processing the payment through the bank may require coding specific to the bank.

You'll also need a telephony card ( http://www.nch.com.au/ivm/modems.html )

 

The telephony cards come in various "sizes" ie # of ports. That will depend on how many lines you have coming in and what the call volume is expected to be.

<{POST_SNAPBACK}>

Hi,

I thank you for your interest if you need any help on stored procedure using sql 2000 I would try to help you. I managed to use stored procedure but as I told you not able to return back values. As a matter of fact I had finished the basis of the callplan and now I am moving to test the callplan using a TAPI. In fact I am finding difficulties in setting a voice modem to be 100% TAPI compliant. I am using a Zdx MultiTech modem and installed the driver but as yet the nch swift is refusing to set it as a Tapi device. Could you help?

Any circumstance, is that I would like to know how I would be able to grep the cli, start of call and end of call so that I will upload details into a database and be used as a call data record.

Would appreciate your feedback. Thanks

Hi,

I personally have not used stored procedures, but I don't see why it would not work. I would think that any odbc driver that supports stored procedures should work with the sql plugin. In my experience I have noticed that quite often I miss obvious things that are revealed upon closer examination.

 

Some of my future projects may require me to use stored procedures, so if I have success, I'll let you know.

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hi

So far I had managed to use sql plugin, many thanks for your suggestion. However, I would like to know whether it is possible to call an sql stored procedure that would return a result.

I managed to call a stored procedure but I did not managed to call a stored procedure that returns back a result.

Thanks.

I can probably help you. If you're expecting the reply to be "E_cities"

your ogm has to be named the same.

Next you'll need to specify in the GO TO OGM box (on the main properties screen of the ogm).

Typical settings:

 

wait: in seconds (this will depend on how long your query takes... you'll need to adjust it up if you get a "time out" or query did not respond by the time OGM finished playing"

 

Repeat : whatever you need

 

Then:  GO TO OGM  (in the details : %Env_ogm%

 

I think when you are using the select statement " select nv_ogm from accounts where nv_pin= '123456'".

If you are expecting the result to be env_ogm, then the above is correct.

 

Let me know if this helps.

 

If you need more help, post your actual sql query or upload your IVR file and I'll be glad to have a look.

<{POST_SNAPBACK}>

Would anyone send me specific details of how to setup an sql plugin (more detailed than that provided in web site) including preferably print screens of select queries. I am looking forward to setup an IVR. Would appreciate any feedback. Thanks.

I am trying to use sql link plugin and even though the plugin is returning E_cities which happened to be the name of another ogm called E_cities as yet the Check Pin ogm is not routing to E_cities ogm. Details are being provided hereunder, reference should be given to:

20:36:13 Plugin returned: Rowcount=-1&Result=Okay&nv_ogm=E_cities&from=E_cities&copyright=NCH Swift Sound

The following is a sequence of events:

20:36:07 Play file: C:\Documents and Settings\All Users\Application Data\NCH Swift Sound\IVM\OGMs\Start.wav

20:36:08 Caller pressed key [1]

20:36:09 Caller pressed key [2]

20:36:10 Caller pressed key [3]

20:36:11 Caller pressed key [4]

20:36:11 Caller pressed key [5]

20:36:12 Caller pressed key [6]

20:36:12 Variable account = 123456

20:36:12 Command - Go

20:36:12 Open OGM: Check Pin

20:36:12 Run plugin: "C:\Program Files\NCH Swift Sound\IVM\sqllink.exe" get_ogm "select nv_ogm from accounts where nv_pin= '123456'"

20:36:12 Play file: C:\Documents and Settings\All Users\Application Data\NCH Swift Sound\IVM\OGMs\Check Pin.wav

20:36:13 Plugin returned: Rowcount=-1&Result=Okay&nv_ogm=E_cities&from=E_cities&copyright=NCH Swift Sound

Would someone give me a helping hand, since once I do my testing I would be looking forward to purchase the license. Thanks and regards.

Lawrence,