mikeprocess

About half of the phone calls that IVM Answering Attendant picks up ... when people leave a message it is recorded properly.

But the other half aren't recorded, and the log shows this: "Recorded message discarded because it was too short"

Is there a specific setting that I can adjust so this will happen less frequently?

Thanks

I'm trying to get Voice Attendant to play a specific OGM when a specific guest calls in.

So this guest will call in, when he hears the default OGM he should be able to key in his

unique remote code, and then the outgoing message I specifically recored for his mail box

should play.

I've recorded a specific OGM for his mailbox, but can't find a way to make it so he will hear this message when he keys in his remote code.

I'm sure it's a simple option I'm missing. Any ideas what it is:-)

Thanks

The price doesn't usually matter, although TAPI compliant voice modems usually go for a minimum of $25 a piece and tend to average out at about $35-$40 for the decent quality ones. Just so long as the modem specifies on the box that it is both TAPI compliant and voice capable/"Voice Modem" you should be fine.

I wrote the manufacturer of the modem I'm thinking of buying and they replied:

"it is TAPI compliant and is a half Duplex Voice modem"

Is this what I want to hear or should I be worried about the "half duplex" instead of "full duplex" if there is such a thing :-)

Thanks

Any ideas if this modem is compatible with IVM?

HiRO V.92 56K Internal PCI Data Fax Voice Modem, Microsoft WHQL approved, Vista Compatible, RoHS

url: http://www.hiroinc.com/2008/H50006.htm

Features & Benefits:

Latest V.92 Standard Protocol:

Faster Connection Up To 56 Kbps

Less Time To Establish A Connection Can Answer Phone Call During Active Connection

Modem-On-Hold Feature

Receive Phone Call During Active

Internet Connection Without Termination

FaxTalk Communicator Software:

Allow Your PC / Modem To Serve As Your FAX & Voicemail Machine

Highly Compatible With Various Operation Systems

From Dated Microsoft Window 98SE To Latest Vista 32/64 Editions

Specification:

Modem Protocol: ITU-T V.92/K56Flex, ITU-T V.34bis, V.34, V.32bis, V.32, V.22bis, V.22, V.21, V.23 Bell 212A/103, V.80

Fax Compatibility: 14.4 kbps Send / Receive, G3 Compatible

Software Compatibility: AT Command Set Compatible

Error Correction: MNP2-4, V.42

Data Compression: MNP5, V.42bis, & V.44

DTE To Modem Data Rate Max: 115200 bps

Data Interface: PCI BUS 2.1

Voice Function: YES, through FaxTalk

Line Interface: RJ-11 Modular Jack, Line & Phone

System Requirement: Pentium II 266 MHz or higher, 1 CD-ROM Drive, 1 Available PCI Slot

Supported Operation Systems:

Microsoft Window 98SE, ME, 2000, Server 2003, XP, XP Professional x64, & Vista 32 / 64 Editions RedHat Linux

RoHS Compliance

>Please check to make sure IVM is set to "On" mode (there is a little On/Off button near the top-left of the window).

 

It is set to "On" mode, and in the system tray the icon is red and says "attendant on".

 

>Also make sure you set the OGM to answer with (beside the On/Off switch), if no OGM is selected, it won't answer.

 

I have recorded an OGM which is set to go.

 

It appears to work when I try the simulator. It plays my outgoing message. And this is what the log says.

 

10:02:54 IVM Answering Attendant Run

10:05:30 Line 1 5555555555 [Answered]

10:05:30 Answered line [1 "Line 1"] call number [7] cid [5555555555] did[] drn[0 (0ms)]

10:05:30 Play file: C:\Program Files\NCH Swift Sound\IVM\OGMs\Default Answering Message.wav

10:05:42 Command - Leave Message

10:05:42 Leave message for mailbox:Default

10:05:42 Play system prompt: RecordTone

10:05:43 Recording File: C:\Program Files\NCH Swift Sound\IVM\MailBoxes\Default ICM000008.wav

10:05:43 Recorded message discarded because it was too short

10:05:43 Call disconnected

 

>If it's on and an OGM is set, does it work when you try the simulator?

 

Please see above log.

 

>If the simulator works, how many rings do you have IVM set to before it answers (under settings)?

 

I have it set for 2 rings.

 

I can't think of anything else I've missed :-)

 

I was thinking of buying a different modem. This one sells for just $15.00 dollars. Does it sound compatible with IVM?

 

http://www.hiroinc.com/2008/H50006.htm

 

HiRO V.92 56K Internal PCI Data Fax Voice Modem, Microsoft WHQL approved, Vista Compatible, RoHS

 

Features & Benefits:

 

Latest V.92 Standard Protocol:

Faster Connection Up To 56 Kbps

Less Time To Establish A Connection Can Answer Phone Call During Active Connection

 

Modem-On-Hold Feature

Receive Phone Call During Active

Internet Connection Without Termination

 

FaxTalk Communicator Software:

Allow Your PC / Modem To Serve As Your FAX & Voicemail Machine

 

Highly Compatible With Various Operation Systems

From Dated Microsoft Window 98SE To Latest Vista 32/64 Editions

　

Specification:

 

 

 

Modem Protocol: ITU-T V.92/K56Flex, ITU-T V.34bis, V.34, V.32bis, V.32, V.22bis, V.22, V.21, V.23 Bell 212A/103, V.80

 

Fax Compatibility: 14.4 kbps Send / Receive, G3 Compatible

 

Software Compatibility: AT Command Set Compatible

 

Error Correction: MNP2-4, V.42

 

Data Compression: MNP5, V.42bis, & V.44

 

DTE To Modem Data Rate Max: 115200 bps

 

Data Interface: PCI BUS 2.1

 

Voice Function: YES, through FaxTalk

 

Line Interface: RJ-11 Modular Jack, Line & Phone

 

System Requirement: Pentium II 266 MHz or higher, 1 CD-ROM Drive, 1 Available PCI Slot

 

Supported Operation Systems:

Microsoft Window 98SE, ME, 2000, Server 2003, XP, XP Professional x64, & Vista 32 / 64 Editions RedHat Linux

 

RoHS Compliance

 

What do you think?

 

Thanks for your efforts!

Using an Aopen FM56-PX Controllerless PCI modem with WinXP Pro SP3

I can make an outgoing call and record it and play it back.

But IVM Answering Attendant won't answer an incoming call.

The modem shows up as a Hardware Device in "My Computer" under the Modem title. Says it is working and driver is from Aopen and not Microsoft.

Don't have Caller ID set to flash when call comes in, and don't have Auto Hours selected.

When setting up software I am given the choice to record my outgoing message via the modem or via my computer sound board, so I assume that means the modem is recognized by the software. And the modem does show up as a device in the "line devices list"

I can play the outgoing message and listen to it through computer speakers. (didn't try to listen to it via the phone)

And in my tests the software will successfully email a test outgoing call that I recorded.

Have I missed something obvious :-) as to why software won't answer phone?

Thanks