abrahamk

Hi I am using Dial Dictate with Call Centric, in my Dial Dictate I have made settings for 2 to start new dictation, 1 to stop dictation and # to send the dictation.

 

My problem is that when the client is pressing 2 to start a new dictation after a few minutes the client in complaining the call is giving beeps and then the client is stoppping the dictation and sending the dictation. When I looked at the dial dictate logs, its showing up as the following. I do not understand where the Alphabet A is coming in, Can someone please help me with this issue?

 

 

09:51:18 pressed key [2]

10:01:22 pressed key [A]

10:01:26 pressed key [1]

10:01:29 pressed key [#]

10:01:29 Sending dictations

I'm facing the same problem as you all have and I haven't seen any positive reply from any of you, did anyone actually found any solution for this? how have you all dealt with this problem?