kduda1

1) HP Pavilion dv3510nr

Intel Core™2 Duo CPU P7350 @ 2.00GHz 2.00 GHz

4 GB

64-bit

Windows 7

2) Plug and play controller diagnostics for Express Scribe v 5.01 (Windows 5.1):

USB device

Vendor ID: 0x045E

Product ID: 0x006D

Revision: 0x0110

Path: \\?\hid#irdevicev2&col01#2&2818a073&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}

Usage page: 65468

Model data:

Key: N/A

USB device

Vendor ID: 0x045E

Product ID: 0x006D

Revision: 0x0110

Path: \\?\hid#irdevicev2&col02#2&2818a073&0&0001#{4d1e55b2-f16f-11cf-88cb-001111000030}

Usage page: 12

Model data:

Key: N/A

USB device

Vendor ID: 0x045E

Product ID: 0x006D

Revision: 0x0110

Path: \\?\hid#irdevicev2&col03#2&2818a073&0&0002#{4d1e55b2-f16f-11cf-88cb-001111000030}

Usage page: 65468

Model data:

Key: N/A

USB device

Vendor ID: 0x045E

Product ID: 0x006D

Revision: 0x0110

Path: \\?\hid#irdevicev2&col04#2&2818a073&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030}

Usage page: 1

Model data:

Key: N/A

--- End ---

3) Releases

4) Ignored completely

5) Often

6) No. I don't change things.

7) Have deleted all shortcut keys and use foot pedal exclusively.

8) No check in the box.

9) C:

10) I am not sure and do not have pedal with me at the time. My guess would be no as it doesn't seem to slow down anything else on the computer, but that is simply a guess.

Thank you.

If you're running Express Scribe v 5.01 and your foot pedal usually works but you're having problems with pedal presses / releases sometimes being ignored, could you post your experiences here? We need to try and work why it's happening for some people and not for others. The more information you can post, the better. Things like:

 

1. What are your PC specs? (CPU, RAM, OS, etc.)
2. Can you post all the diagnostic information from Options -> Controller -> "Controller setup wizard..." -> Next -> "Show plug and play controller diagnostics"?
3. Does the problem only happen on pedal presses? Releases? Both?
4. Is the press / release ignored completely, or is there just a long delay before it's recognised?
5. Does the problem happen always / often / occasionally / rarely? Is there a particular sequence of events you can use to reproduce it?
6. Does it matter how long the audio is? How many channels it has? How long it's been playing?
7. Can you reproduce the problem using the keyboard short-cuts, system-wide hot-keys, or mouse clicks, or does it only happen when using foot pedals?
8. What are your settings in Options -> Controller -> "Tap lock"?
9. What type of drive does your Options -> "Disk Usage" -> "Data folder" point to? Fixed (e.g. C:)? USB? Network shared?
10. Does the Performance tab in Windows' Task Manager show high CPU usage when the problem happens?

Sorry for the barrage of questions, but I really want to get to the bottom of this.

 

Thanks.

When you configure a USB controller, Scribe remembers which USB port it was plugged into. If you switch to a different port then you'll need to run the wizard again. (I think versions up to and including v4.35 were a bit more forgiving.)

Well, at least I understand now what's going on, and with the new little icon in the bottom right-hand corner, that's a quick easy fix that I certainly can live with. I'm embarrassed that I didn't even think about going from a hub to a different port.

Thank you again for your great support!!

Do you plug the pedals directly into a USB port on the computer, or through a USB hub or extension?

 

** USB hub and directly into the USB port depending on where I'm working with my laptop. Can't say for sure, but this it is very likely this is when the problem of needing to run the foot pedal wizard occurs. I did the same thing with Express Scribe and Vista and had no problem, but I will pay closer attention to this and follow up on it if you would like.

 

Do you leave your pedals plugged in all the time?

 

** No, I don't leave the pedal plugged in all the time as I worked with a laptop, but it recognized it today w/out running the wizard.

 

Seems this issue wasn't fixed in v5.00 like I thought it was.

 

** I think it's called "life!! :-)

 

As mentioned in the v5.00 release notes: "NOTE: Cached playback positions will be reset if upgrading from an earlier version."

 

** Sorry but I'm not sure what this part means. When it didn't hold my place in the audio, I had not upgraded (I don't think as I'm continuing to download programs to run with Windows 7). I'll watch and see if it happens again and let you know if it does.

 

This is probably overkill, but you could try Windows XP Mode?

 

** This part I'm not sure I can do. I ran the tool to see if my computer was compatible for the virtual PC, and it is not, but I lost my Internet connection before I read further. I will continue to explore this option if needed. Thank you for pointing me in that direction.

 

 

Could you post your computer specifications? (CPU, RAM, etc.)

 

** Computer specs:

HP Pavilion dv3500 notebook PC

Intel® Core2 Duo CPU P7350@2.00GHz

4.0 GB of RAM

 

Also, are you using the default setting for Options -> "Disk Usage" -> "Data Folder"?

** Yes, I'm using the default settings outlined above.

** Sorry for the delay in responding as I very much appreciate your quick response. I will be glad to monitor my computer for the things mentioned above and am happy to follow up with you or provide any other information you may need. I love Express Scribe and have recommended it to many court reporters as it's an excellent product!!!!

Thank you again for all of your assistance!

Kduda

I took installed Windows 7 64 bit and am having problems with my foot pedal. I downloaded Express Scribe 5.0 and am using a compatible foot pedal, VEC Infinity IN-USB, but I have to run the controller setup wizard each time in order for Express Scribe to recognize my foot pedal. Also, I do not use tap lock, but at times it locks anyway. I have checked and unchecked the box, uninstalled and reinstalled the software, but this has not resolved either issue.

Today when I went to use Express Scribe, I find that the audio did not start in the location where it left off which it has always done in the past. I will bookmark something if I want to return to a particular location, but generally I don't bookmark when I stopped at the end of the day and have never had any problem with Express Scribe picking back up where it left off.

I would appreciate any suggestions or fixes, temporary or permanent, as I use Express Scribe every single day. I can provide any other information you may need.

Thank you in advance for your help.

Kathy