emanborg

Hi There

 

it just seems to be this consistans error that group 701 cannot be found, it is not interlinking into IVM all of a sudden which is installed on the same PC

Dear chris,

Please disable <RECORDING> on all lines and try again.

I'm experiancing a similar problem on the new version.

Regards,

E

Its 1am right now... still trying to find a solution to this problem...

I don't know if something suddenly happened from my provider or if its the new version of axon. Whatever it is, it is a change that happened these last few days.

I have tried several options. Even setting the group for ringing sound only, however the groups are not working correctly. The call disconnects as soon as its answered.

I agree. I have heard several problems with users saying when they put their customers on hold either they get music from their Telecommunications provider or they get dead silence. I am also having problems with external calls getting dead silence when transferring with IVM (but internal extensions here the ringing or music just fine).

I've noticed that AXON actually sends a CALL ON HOLD signal to the provider when the audio is transferred to the music on hold application.

By doing so, some providers have different repercussions. I do not think its a good idea for axon to send this signal whilst the user is sent to the music application. The only advantage I see to this, is for the providers like mobile phone providers who do not charge for on-hold time. It will deduct the time for the callers who stay on hold. However this causes alot of incompatibilities with various SIP providers. I believe there should be a checkbox that the CALL ON HOLD signal can be switched off.

Just my 2 cents.

Hi,

 

IVM is registering with AXON only, which is running on the same computer. I have testing this with another VoIP provider and the problem disapears.

 

For reference, the provider i was using, is VoIPtalk

 

Mark