Cheyenne

I have been having problems with dial tones not being produced by the IVM application. I know its not a hardware issue because I am able to generate tones with the test application that came with my modem. It appears to be a software issue with the IVM. I am using IVM 4.03 with AltoEdge SHT-8B(PCI) used drivers 4.7.19 - 4.8.0.1. What ever I do I can't get the IVM application to produce dial tones.

What am I doing wrong?

I am having same, problem. Using the test software I am able to perform a call transfer but when I use the IVM nothing happens.

any help would be fantastic.

its fixed in 4.0.3 but 4.03 will hang up on your users prior to getting that far. Any word on when 4.04 will hit the streets.

Ok..........I've troubleshot my synway 4port USB voicebox for hours now...and this is where I am:

 

Calls are answered successfully by Carousel...and bridged successfully to IVM via Axon. After the call is disconnected....the line disconnects.....SORT OF. Carousel..Axon and IVM all display a status of the call being disconnected...however, when I pick up my analog phone and listen to the line......I hear both a dial tone and a faint busy signal together.

1. I can receive calls and place calls after that....but the busy tone signal is still heard in the background.
   
2. The number of rings it takes to answer increases
   
3. To get rid of the busy tone signal I have to stop and restart the Carousel service.
   

Is this a Carousel issue....or is it a Synway voicebox issue?

I do not see any end of call line settings in Carousel....only IVM. Does IVM play any role in that?

Same for the number of rings to answer setting.....I only see that in IVM.

I have a similiar problem, my IVM will not disconnect after a caller hangs up, I have updated the drivers as suggested by still no joy. This appears to be a common problem, I would hope there would be a common fix. If anybody has any suggestion to allow my system to recgonize a caller hanging up please let me know

thanks Cheyenne

If you have end-of-call tones on your line, check you have turned on the "Enable end-of-tone detection during playback" option using the "End of Call Tone Detection Settings" from the Devices tab of Settings.

 

If you are still having issues try updating the drivers for your telephony board, they release fixes which should correct such issues.

I am having the same problem, I updated the drivers and still when a remote caller hangs up the IVM continues to play the recording. I have to wait until the OGM completes all the programing. I just bought the IVM software and SHT-8B/PCI (2.0) board as recommended by NHT. Not sure what is going on but it is tieing up my phone lines. Any help would be greatly appreateated .

Thank

Cheyenne