CaterinaMichels

On 7/15/2022 at 10:26 AM, EIB said:

Hi!

Thanks for reaching out.

To better address your concern, kindly send us the project file along with all the associated media files (source video/source audio) within the project folder.

Kindly use a cloud storage service (Google Drive/DropBox/WeTransfer/etc.) of your choice then please send us the transfer link so that we may be able to access the files.

Thank you for your cooperation.

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You may also open a support ticket through this link https://www.nch.com.au/support/index.html if you need immediate and direct assistance.

I think I will open a support ticket.