LP_marshall Posted June 20, 2007 Share Posted June 20, 2007 I wanted to use the Modem for the IVM software, is there a Voice Modem that can forward a call, and detects the number press by the caller(for the menu system), supports Caller ID in UK. After reading diffrent articles regarding Voice Modem, i came up with these choices: A.--> Zoom 3025C - Supports Caller ID (UK) but have problems in DTMF Detection B.--> US Robotics USR015630B - Can be configure to get CID (UK), but not tested C.--> Hayes Accura 0802990 - Supports CID (UK), Detection of DTMF is still unknown Any response from those who uses these Voice modem would be highly appreciated. I want to make sure that the data that i gathered is right. Thank you! Link to comment Share on other sites More sharing options...
LP_marshall Posted July 2, 2007 Author Share Posted July 2, 2007 I see that no one bother to give a reply on my post. Anyway, I have purchased a Zoom 3025C PCI 56K modem at PC World for £29.99. At first whenever the calls comes in it answer it, but it freezes the computer. I found out that the cause of the error is the caller id (+VCID). I have read all the post in here concerning the Caller ID in UK, from DaveJ and Alwest all their instructions are Close but do no work. Anyway thanks to them for giving me an insight on where to modify the .INF file. After reading the AT Command for 3025C Zoom Modem from Zoom website (Don't try calling their customer service they are crap and no help at all ) and after a painstaking modification on the INF file it finally work. Caller ID: Works perfect! BT line and Bulldog Line both uses V.23 Standard. DTMF Detection: If your playing long audio file(Menu) and when caller press the option while the audio is playing, it will be delayed about 0.5 of a SECOND before it goes to the corresponding OGM. But when the audio is finish playing the DTMF detection is spot on time. Call Forwarding: UNPREDICTABLE!! Sometimes the call goes through and most of the time not. It rings 2 to 3 times saying the call was answered but in reality NOT then it drops the call. This way I just used the Pseudo Call Transfer (Depends on your IVR System) then it worked perfect. I used the IVM for a complicated IVR System then integrate it with a ASP.NET application with the use of SQL Server 2000 for the database (SQLLink.exe plugin works perfect with Stored Procedures). By the way I use Win XP Professional. If you want a copy of my .INF File just post your request here. Close but do no work I've managed to track this problem down to a mismatch between the INF file and what is reported by the modem driver. The modem reports: TYPE = 01 DATE = 0903 TIME = 0917 NMBR = xxxxxxx but the INF file does not detail the TYPE field (not sure what this is - Caller Id type?): [CID] HKR, EnableCallerID,1,,"at+vcid=1<cr>" HKR,,CallerIDPrivate,,P HKR,,CallerIDOutSide,,O HKR,,VariableTerminator,, <cr><lf> HKR, Responses, "<cr><lf>DATE = ", 1, 93, 00, 00,00,00,00, 00,00,00,00 HKR, Responses, "TIME = ", 1, 94, 00, 00,00,00,00, 00,00,00,00 HKR, Responses, "NMBR = ", 1, 95, 00, 00,00,00,00, 00,00,00,00 HKR, Responses, "NAME = ", 1, 96, 00, 00,00,00,00, 00,00,00,00 HKR, Responses, "MESG = ", 1, 97, 00, 00,00,00,00, 00,00,00,00 Since I'm not exactly sure what 'TYPE' means, I modified it to: [CID] HKR, EnableCallerID,1,,"at+vcid=1<cr>" HKR,,CallerIDPrivate,,P HKR,,CallerIDOutSide,,O HKR,,VariableTerminator,, <cr><lf> HKR, Responses, "<cr><lf>TYPE = ", 1, 96, 00, 00,00,00,00, 00,00,00,00 HKR, Responses, "DATE = ", 1, 93, 00, 00,00,00,00, 00,00,00,00 HKR, Responses, "TIME = ", 1, 94, 00, 00,00,00,00, 00,00,00,00 HKR, Responses, "NMBR = ", 1, 95, 00, 00,00,00,00, 00,00,00,00 HKR, Responses, "NAME = ", 1, 96, 00, 00,00,00,00, 00,00,00,00 HKR, Responses, "MESG = ", 1, 97, 00, 00,00,00,00, 00,00,00,00 This means that 'TYPE' it is interpreted as the name - ok for now. This means that TAPI is now being sent the correct details. Dave J Close but do no work Enabling UK (BT) Caller ID for ZOOM PCI MODEM This driver modification works for the Zoom PCI modem (p/n 3025-72-00CF) and the fix may be good for other modems that see the Caller ID in Winterm mode but not in TAPI enabled apps like MCE, YAC and TapiRex To enable Caller ID (UK BT standard) do the folllowing 1. Locate the driver file /Program Files/Zoom/XP/cxt10b4k.inf. In notepad or other text editor, make the following changes: a) Modify the line containing the version number (not strictly necessary but it will help you to verify that the driver has been updated later) DriverVer = 06/17/2006, 173.038.000.005 Now locate the Caller ID [CID] section. It should look like the first example below - replace it with the second example: [CID] HKR, EnableCallerID,1,,"at+vcid=1<cr>" HKR,,CallerIDPrivate,,P HKR,,CallerIDOutSide,,O HKR,,VariableTerminator,, <cr><lf> HKR, Responses, "<cr><lf>DATE = ", 1, 93, 00, 00,00,00,00, 00,00,00,00 HKR, Responses, "TIME = ", 1, 94, 00, 00,00,00,00, 00,00,00,00 HKR, Responses, "NMBR = ", 1, 95, 00, 00,00,00,00, 00,00,00,00 HKR, Responses, "NAME = ", 1, 96, 00, 00,00,00,00, 00,00,00,00 HKR, Responses, "MESG = ", 1, 97, 00, 00,00,00,00, 00,00,00,00 [CID] HKR, EnableCallerID,1,,"at+vcid=1<cr>" HKR,,CallerIDPrivate,,P HKR,,CallerIDOutSide,,O HKR,,VariableTerminator,, <cr><lf> HKR, Responses, "<cr><lf>TYPE = ", 1, 93, 00, 00,00,00,00, 00,00,00,00 HKR, Responses, "DATE = ", 1, 93, 00, 00,00,00,00, 00,00,00,00 HKR, Responses, "TIME = ", 1, 94, 00, 00,00,00,00, 00,00,00,00 HKR, Responses, "NMBR = ", 1, 95, 00, 00,00,00,00, 00,00,00,00 HKR, Responses, "NAME = ", 1, 96, 00, 00,00,00,00, 00,00,00,00 HKR, Responses, "MESG = ", 1, 97, 00, 00,00,00,00, 00,00,00,00 2. Save the modified file - good idea to save a copy of the modified driver to Desktop (or elsewhere) in case you need to uninstall the modem and/or reinstall from CD. 3. Load the new driver: Start >> Control Panel >> Phone & Modem Options >> Modems tab >> highlight modem >> Properties >> Driver tab >> Update Driver. At this point you will see the Hardware Update Wizard. You must force reinstallation of the driver, so follow this procedure EXACTLY: ? "Connect to Windows Update?" Select "No, not this time". Click Next ? Select "Install from a list or specific location". Click Next ? Select "Don't search. I will choose the driver to install." Click Next - Make sure "Show campatible hardware box is checked" & select the Modem. Click "Have Disk" - Browse to your modified driver's location e.g. C:\Program Files\Zoom\XP - select the driver file cxt10b4k.inf. Click OK. Click Next - Windows logo testing warning. Click "Continue Anyway" - Click FInish. Driver Version on Driver tab should show your new version number 4. REBOOT 5. If you are using a telephony app like TapiRex or the MCE telephony you may need to play with the settings to get Caller ID to show. You can test your line by using the BT ring back service - dial 17070. If you are happy dabbling in the windows registry (Start - Run - regedit - OK) you can check out the driver settings before & after by navigating to: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Current Version\Unimodem\DeviceSpecific\Zoom V.92 PCI Voice Faxmodem...\Responses Link to comment Share on other sites More sharing options...
midnight68 Posted July 3, 2007 Share Posted July 3, 2007 I bought the same modem today spooky found this tonight. could do with the ini file you made if thats ok regards maxima Link to comment Share on other sites More sharing options...
LP_marshall Posted July 5, 2007 Author Share Posted July 5, 2007 I bought the same modem today spooky found this tonight. could do with the ini file you made if thats ok regards maxima I hope you've recieved the INF file that I've sent you. Hope that you can reply regarding the respond you getting from the modem. Regards, Link to comment Share on other sites More sharing options...
midnight68 Posted July 14, 2007 Share Posted July 14, 2007 yes thank you file received ok but still doesnt work with vrs. - sent you 2 pms regarding this If i open hyper term the modem always report vcid=0 as soon as i force it +1 the info comes through but alas vrs software doesnt want to pick it up. am going to try a trial version of other nch stuff to see if it works with that. But for last few days i been busy with my law exams. regards maxima Link to comment Share on other sites More sharing options...
steve_igm Posted September 2, 2007 Share Posted September 2, 2007 I have the same modem, also from PC World and would appreciate a copy of your INF file Thanks Steve Link to comment Share on other sites More sharing options...
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