Yes, I've uninstalled and reinstalled twice now and just did so again. I am extremely disappointed with NCH Service; I own a transcription company out of NYC and will move all of my people off of FastFox if I don't hear from them. They answered my e-mail on Monday, asking me for details. I sent four screen shots and a data file and have heard nothing. It is Friday, and I am listening to the beep of my shortcuts right now as I type but nothing is expanding.
I will be trying to save my .dat file into a format compatible with competitor's software, as I can't afford to lose income at this pace. Extremely disappointed.