John2005

So I have done the upgrade to 64-bit (that they charged me for) but none of my information is there.  NONE.  No settings, no invoices, no quotes, no customers.  Basically its like starting from scratch.  And it won't let me restore from my backup on my computer.  

On 11/19/2019 at 5:28 PM, NimeshP said:

I am ridiculously ticked off. I purchased this software only Feb 2019 and this is the response I got because it is saying my previous key is invalid:

Hello,

Our licensing allows 6 months of free upgrades which your key has just fallen behind on. Apple has decided to only allow 64-bit applications for their newest software, so please keep in mind this was a decision by Apple and not by us.

If you'd like I can provide you an invoice for an upgrade cost with an exorbitant discount, as I understand the frustration. If you'd like to proceed forward let me know, thank you.
Regards,

Will
NCH Sales

 

These morons at NCH want us to pay them for fixing their mistake. I say we find another solution. Why give a company like this more money. It's ridiculous. 

I received the exact same message, however no "exorbitant discount" was actually given.  Despite the offer.  So I purchased the update to keep going.  Turns out absolutely none of the my backup files will transfer.  So basically I am back at square one.  What a total waste of everyones time