IVM doesn't answer

[tdgobux]

I've searched the posts before posting this - i may have missed one, but here goes

 

I subscribed to callcentric and have downloaded and installed all of the Axon components

I am able to call out using either express talk or callcentric's softphones

 

I am also able to dial the number that callcentric has provided me - and this is where i'm stuck.

 

Once dialed, it rings and rigns until i get the automated leave a voice message - but i'm never prompted for the auto attendant.

 

I just want to test that an external user can call the callcentric #, be prompted to enter 101 for user a or 102 for user b. Then, if 101 is entered, it would go to voicemail; if 102 is entered, the number would be transferred to an external line - but since i can't get the autoattendent going yet, i don't know what i'm missing. This seems like a fairly simple fix that i'm missing.

 

A couple of things - the log from IVM:

 

09:10:53 Register authorization failed for sip:198@localhost

09:10:53 Error returned : 401 Unauthorized

09:10:53 Check username or password for the proxy server.

09:10:59 Register authorization failed for sip:199@localhost

09:10:59 Error returned : 401 Unauthorized

09:10:59 Check username or password for the proxy server.

09:12:25 Ringing on Line Simulator detected. Waiting until ring number 3.

09:12:25 Simulator 5555555555 [Answered]

09:12:25 Answered line [1000 "Simulator Line"] call number [7] cid [5555555555] did[simulator] drn[0 (0ms)]

09:12:25 Play file: C:\ProgramData\NCH Swift Sound\IVM\OGMs\VoIP Call Attendant Start.wav

09:12:35 Play file: C:\ProgramData\NCH Swift Sound\IVM\OGMs\VoIP Call Attendant Start.wav

09:12:43 Call disconnected

09:12:56 Ringing on Line Simulator detected. Waiting until ring number 3.

09:12:56 Simulator 5555555555 [Answered]

09:12:56 Answered line [1000 "Simulator Line"] call number [8] cid [5555555555] did[simulator] drn[0 (0ms)]

09:12:56 Play file: C:\ProgramData\NCH Swift Sound\IVM\OGMs\VoIP Call Attendant Start.wav

09:13:05 Call disconnected

 

Any suggestions as to where to start would be appreciated?

[d1rage5]

What does the axon front pannel show if you restart the service? Are you using axon pbx?