Axon for outboun Call center

[sumit]

Hello,

 

I want to know can we configure Axon for outboun Call center?

 

Thanks

[pythonpoole]

Simply create an extension for each agent that will be calling out. Then set-up an outbound line for you calls to go out on (either using a VoIP provider or a FXO adaptor connected to a normal analogue phone line). Lastly create a simple dial plan to send outbound calls out to the external phone/voip line of your choice. Then you're good to go, some VoIP lines will let multiple calls go out on the same line at the same time, others will restrict the number of calls. You can also set-up Axon to use a back-up line or lines if the primary ones are busy.

 

For your call center agents, you may want to consider using Express Talk in combination with Express Dial for making outbound calls through Axon (both are NCH products).

 

Note: Axon does not provide predictive dialling support.

[sumit]

Hello,

 

Thanks for your kind response.

 

can we use exp. dial with option called 'Dial List'?

 

over LAN is it possible to config. exp. dial nodes to access single phone list from main server? (all agent access there phone list form main server)

 

Please advice.

 

Thanks

 

 

 

Simply create an extension for each agent that will be calling out. Then set-up an outbound line for you calls to go out on (either using a VoIP provider or a FXO adaptor connected to a normal analogue phone line). Lastly create a simple dial plan to send outbound calls out to the external phone/voip line of your choice. Then you're good to go, some VoIP lines will let multiple calls go out on the same line at the same time, others will restrict the number of calls. You can also set-up Axon to use a back-up line or lines if the primary ones are busy.

 

For your call center agents, you may want to consider using Express Talk in combination with Express Dial for making outbound calls through Axon (both are NCH products).

 

Note: Axon does not provide predictive dialling support.

[pythonpoole]

Express Dial does support call lists and the ability to import them. If you got your call center staff to import the new list (just a couple of clicks) from whatever network server/shared drive you have the list on then all the agents could have an updated list for each day. I also wrote a plug-in for Express Dial a while ago that would automatically load the new list into Express Dial whenever the plug-in was run. It could be put on Windows scheduler (built-in to Windows XP+) to automatically import a new list every X hours for example.

[sumit]

great,

 

from where i can get express dial plug-in?

 

 

 

Express Dial does support call lists and the ability to import them. If you got your call center staff to import the new list (just a couple of clicks) from whatever network server/shared drive you have the list on then all the agents could have an updated list for each day. I also wrote a plug-in for Express Dial a while ago that would automatically load the new list into Express Dial whenever the plug-in was run. It could be put on Windows scheduler (built-in to Windows XP+) to automatically import a new list every X hours for example.