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call transfer dead air until transfer


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Is this being looked at by NCH?

 

a customer calls in axon gets the call transfers the call to IVM, IVM OGM picks up and plays greating - customer enters extension number and then its dead air until either the call is picked up or goes to voicemail.

 

in IVM you see ----

command - transfer

voip blind transfer to: (extension number dialed)

play system prompt: Ringing

transfer sip call to: (extension dialed)

call has disconnected.

 

So i would assume it would be something with transfering the call back throu axon to the extension and the (play system prompt: Ringing) gets lost.

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Is this being looked at by NCH?

 

a customer calls in axon gets the call transfers the call to IVM, IVM OGM picks up and plays greating - customer enters extension number and then its dead air until either the call is picked up or goes to voicemail.

 

in IVM you see ----

command - transfer

voip blind transfer to: (extension number dialed)

play system prompt: Ringing

transfer sip call to: (extension dialed)

call has disconnected.

 

So i would assume it would be something with transfering the call back throu axon to the extension and the (play system prompt: Ringing) gets lost.

 

 

I see a trend:

 

 

Is there a place to put a call limit? all calls drop at 5 minutes.

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  • 6 months later...
Is this being looked at by NCH?

 

a customer calls in axon gets the call transfers the call to IVM, IVM OGM picks up and plays greating - customer enters extension number and then its dead air until either the call is picked up or goes to voicemail.

 

in IVM you see ----

command - transfer

voip blind transfer to: (extension number dialed)

play system prompt: Ringing

transfer sip call to: (extension dialed)

call has disconnected.

 

So i would assume it would be something with transfering the call back throu axon to the extension and the (play system prompt: Ringing) gets lost.

 

 

I have the exact same problem, have you been able to reslove it? If yes, can you please share your fix for the problem.

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  • 2 weeks later...

I have the same problem and cant see where the reseloution is for this problem :( Is very annoying problem in the system. Log file says the exact same as posted.

 

I have checked the System Promts and it will Ring if played directly in a Player, so there wasnt a defekt in the file.

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