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Call routing (to OMG) by Dialed ID.... multiple Dialed ID's


jimbojr
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I'm new to IVM, but have very specific reasons for needing more than a simple auto-attendant. One of those functions is being able to route a call based on the Dialed ID (the number my caller dialed).

 

IVM allows what appears to be limited call routing based on the number the caller dialed. By editing the top-level OGM, I can edit "Use Number ID Validity Checking" to route a call based on the Dialed ID (the number my caller dialed). I specify the phone number to test and the next OGM to goto if the number matches...

 

dialedID.jpg

 

 

This is fine for only *one* number. My challenge is that I need to check for more than one number to route a call. Ideally, I'd like to create a list of phone number tests and corresponding OGM's.

 

Is there a way to do this?

 

BTW, I've tried creating a series of OGM's, each testing for a different number. However, this approach doesn't seem to work. Here's a screen shot of my simple call flow from the OGM Manager. The first OGM says "Hello", the next two entry_filter_n OGM's are recorded silence, but test the Dialed ID fails and the call falls through to play the last message. (See below)

 

Any ideas?

 

Thanks.

 

Jimbo

 

ivmflow.jpg

 

log.jpg

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  • 1 month later...
I'm new to IVM, but have very specific reasons for needing more than a simple auto-attendant. One of those functions is being able to route a call based on the Dialed ID (the number my caller dialed).

 

IVM allows what appears to be limited call routing based on the number the caller dialed. By editing the top-level OGM, I can edit "Use Number ID Validity Checking" to route a call based on the Dialed ID (the number my caller dialed). I specify the phone number to test and the next OGM to goto if the number matches...

 

dialedID.jpg

 

 

This is fine for only *one* number. My challenge is that I need to check for more than one number to route a call. Ideally, I'd like to create a list of phone number tests and corresponding OGM's.

 

Is there a way to do this?

 

BTW, I've tried creating a series of OGM's, each testing for a different number. However, this approach doesn't seem to work. Here's a screen shot of my simple call flow from the OGM Manager. The first OGM says "Hello", the next two entry_filter_n OGM's are recorded silence, but test the Dialed ID fails and the call falls through to play the last message. (See below)

 

Any ideas?

 

Thanks.

 

Jimbo

 

ivmflow.jpg

 

log.jpg

 

your problem is that you are specifying 'if dialed id IS, then...' skip to OGM

 

try the same exercise using 'if dialed id IS NOT, then...' skip to OGM

 

i have this working perfectly on my system. think of it as error checking until it finds a match

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