jigarshukla Posted July 30, 2008 Share Posted July 30, 2008 In the IVM, there are some build in System Prompts in Settings ---> Prompts. Is it possible to add customised prompts ? if yes, please explain how... Thanks in advance. Link to comment Share on other sites More sharing options...
pythonpoole Posted July 30, 2008 Share Posted July 30, 2008 In a typical set-up, each OGM would have it's own prompt. You can set the prompt audio in the OGM's properties window (either an audio file, text to speech script, or a recording). The built-in prompts are only there to handle built-in IVRs (e.g. for the voice-mail system) and mix-and-match recordings (e.g. digits, currency) Link to comment Share on other sites More sharing options...
jigarshukla Posted July 31, 2008 Author Share Posted July 31, 2008 In a typical set-up, each OGM would have it's own prompt. You can set the prompt audio in the OGM's properties window (either an audio file, text to speech script, or a recording).The built-in prompts are only there to handle built-in IVRs (e.g. for the voice-mail system) and mix-and-match recordings (e.g. digits, currency) Thanks for your reply. I am creating an IVR system for account balance inquiry. I can see the built in system prompt for 1 to 9, 10, 20 upto...100 the highest one is for 1000. I want to add prompts for 2000,3000 ..... 10000, 20000 ...... upto 1 million as it is not built in the system. Without adding the customised prompt, I am not sure how to complete the system. Please advice. Thanks.... Link to comment Share on other sites More sharing options...
pythonpoole Posted July 31, 2008 Share Posted July 31, 2008 IVM can already go up to and past a million (there is a million prompt).. '2000','3000','4000',etc. are not necessary... IVM will automatically combine 2 or more prompts to read out a number. E.g. "five"+"thousand"+"thirty"+"six"+"dollars"+"sixty"+"eight"+"cents" to read out "5036.86" The only case where this wouldn't work properly is if your IVR was in a non-English language that has a different format/structure for reading out numbers. In this case you could use Text To Speech as an alternative using a TTS Voice speaking your language. Link to comment Share on other sites More sharing options...
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