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extions that dont exist


d1rage5
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when a client calls in and dont dial the correct ext# the call gets dropped. is there a way to have the system say things like that is not a current ext please retry.

 

or is there a way to have it repeat the annoucment until that make the correct choice?

 

yes there is a company directory but the bone heads that call in still cant seem to punch that right ext.

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If you're using IVM to transfer calls to the extension number they put in, you can limit the accepted data values (e.g. from 100 to 110) and any numbers outside of that range will automatically trigger IVM to say the number was invalid and to try again (repeating the OGM)

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If you're using IVM to transfer calls to the extension number they put in, you can limit the accepted data values (e.g. from 100 to 110) and any numbers outside of that range will automatically trigger IVM to say the number was invalid and to try again (repeating the OGM)

two things where is this done in IVM?

and what about if the ext are not concurent? ie... ext 100 to 115 then 200 and 300 and 400.

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two things where is this done in IVM?

and what about if the ext are not concurent? ie... ext 100 to 115 then 200 and 300 and 400.

 

could i create a list under limit acceptable values and put the ext numbers in it?

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could i create a list under limit acceptable values and put the ext numbers in it?

 

 

This worked i created a commond delimited file with the ext number assigned and it works great.

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  • 1 month later...
  • 2 weeks later...
hi;

so how did u get it to work?

thanks

Michael

 

The text file can be created with notepad like so (100,101,102,103,104,105,106,107,108,109,110,111,112)

THis would be all your active extions used just use the numbers and not the ( ) save the file with what ever name you want

 

in IVM edit the OGM for each external line not the extensions.

click the top tab (Key Response)

click the box for (Limit acceptable values using list)

Inclusive List

Comma Delimited text file (browse to the file you create)

 

click ok and thats it.

 

when someone dials a line not used it will say thats not a valid ext...

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