Axon Drops End of SIP Address

[youneeq]

Hi,

 

Looks like Axon PBX is dropping the end part of the SIP address ";user=phone" and leaving off the final ">" See bolded SIP addresses below.

 

06:18:12 UDP Packet Sent to 72.5.80.116:5060 >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

ACK sip:72.5.80.116 SIP/2.0

Via: SIP/2.0/UDP xxx.xxx.78.148:5060;rport;branch=z9hG4bK423208

To: "1234567890" <sip:1234567890@72.5.80.113:5060;user=phone>;tag=GR52RWG346-34

From: "xxxxxxxxxx@i2telecom.com" <sip:xxxxxxxxxx@i2telecom.com:40893>;tag=7757

Call-ID: 618132008-83465E0518192906301@72.5.80.113

CSeq: 340 ACK

Max-Forwards: 20

User-Agent: NCH Swift Sound Axon Virtual PBX 2.00

Route: <sip:72.5.80.113:5060>

Authorization: Digest username="xxxxxxxxxx",realm="72.5.80.113",nonce="F71D13EE5277BEC0304A83024AB824F0",uri="sip:72.5.80.116",response="d8b840a3755a5f8de4e7d8b05b7bbe98",opaque="2BCC2DB101990D646A20ECB43326C8DA",algorithm=MD5

Content-Length: 0

 

 

----------------------------------------------------------------

 

06:18:12 UDP Packet Sent to 192.168.1.8:18152 >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

INVITE sip:101@192.168.1.8:18152;rinstance=20d8b85696b4b9ab SIP/2.0

Via: SIP/2.0/UDP 192.168.1.3:5060;rport;branch=z9hG4bK433208

To: <sip:101@pbx.domain.com>

From: "1234567890" <sip:1234567890@72.5.80.113:5060;tag=7759 <----Missing end bracket

Call-ID: 1214733862-3208-pbx@xxx.xxx.78.148

CSeq: 953 INVITE

Max-Forwards: 20

User-Agent: NCH Swift Sound Axon Virtual PBX 2.00

Contact: <sip:101@192.168.1.3:5060>

Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, INFO, REFER, NOTIFY

Supported: replaces

Content-Length: 0

[youneeq]

Hi,

 

It's been 3 days since the bug report I submitted to NCH and 2 days since posting it on this forum. I have supported your company by purchasing over $400 USD of licensing (including Axon) and no response yet by e-mail, phone, or post on this forum. (I also checked my spam folder) This bug is causing all my inbound calls from Voicestick to route to VM because Axon is corrupting the original SIP address and my softphone CounterPath Bria can't answer. Do I need to dispute the charges with my credit card company and get my hard-earned money back from you guys?

 

You can also reference a similar post about the Axon SIP address bug here: http://support.counterpath.com/viewtopic.p...3e9046c4b3a44eb

 

I'll give it a few more days before I take the next step.

 

Thanks for your time,

youneeq

[youneeq]

I also just sent an e-mail to nchaj.

[Guest nchaj]

Bug reports go directly to the developer responsible, ill chase him up today

[Guest nchaj]

we have a fix and are testing now. You will be notifed when tested and all ok. Of course we want to hear about bugs but reporting a bug has no agreement of reply or immediate fix.

[youneeq]

Hi nchaj,

 

Thanks for the response. Just that alone helps. I understand it's not an agreement. I feel it's more a common courtesy especially with your paying customers.

 

If you need any help testing let me know. I can also loan you the VOIP acct credentials for your internal testing if it helps move things along.

 

I'll point out that your Express Talk product somehow ignores this Axon bug and suprisingly still answers the INVITE even with the missing end of the SIP address so there might be a small issue with the programming logic on that product too. Just letting you know.

 

I await the fix.

 

 

Regards,

youneeq

 

 

we have a fix and are testing now. You will be notifed when tested and all ok. Of course we want to hear about bugs but reporting a bug has no agreement of reply or immediate fix.

[Guest nchaj]

ok thanks, Ive passed that on