soflsmurf Posted June 14, 2008 Share Posted June 14, 2008 This is a very common and typical feature of any PBX system I have worked with... why can I not figure out how to do so with Axon? Please Help, thanks! Link to comment Share on other sites More sharing options...
pythonpoole Posted June 14, 2008 Share Posted June 14, 2008 Perhaps unlike some PBX systems, Axon and IVM work together to form a complete IVR-PBX. i.e. Axon simply routes calls based on pre-defined rules, if you want to prompt the user and perform an action based on input you would have to use IVM. The basic way of doing this is to set-up an IVM extension that is answered by an OGM which prompts the user to enter an extension. The OGM should be set-up in data entry mode and set to accept 3 digits (assuming all your extensions are 3 digits long) and then set to store the input into a variable "num". Then the OGM should initiate a transfer to that extension (using the stored %num% variable as the destination). Link to comment Share on other sites More sharing options...
soflsmurf Posted June 14, 2008 Author Share Posted June 14, 2008 Perhaps unlike some PBX systems, Axon and IVM work together to form a complete IVR-PBX. i.e. Axon simply routes calls based on pre-defined rules, if you want to prompt the user and perform an action based on input you would have to use IVM. The basic way of doing this is to set-up an IVM extension that is answered by an OGM which prompts the user to enter an extension. The OGM should be set-up in data entry mode and set to accept 3 digits (assuming all your extensions are 3 digits long) and then set to store the input into a variable "num". Then the OGM should initiate a transfer to that extension (using the stored %num% variable as the destination). I have been testing using IVM, just not too familiar with the directions you speak of and that configuration but I am learning! I will try this, thank you! Link to comment Share on other sites More sharing options...
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