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Impossible dss decoding


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We use ED with portable devices such as Philips Digital Pocket Memo, which is recognized by ED as a USB disk. We usually use the "dock" button to transfert dictations from the device to ED.

But on our latest installation, ED didn't go on the Web to load the usual components. Therefore, we had to install the components ourselves. But eventhough, ED wouldn't decode the dss files while transfering, returning us an error message telling us the file format is not supported! We have checked, the components areexactly installed at the same place they are installed on the other computers where it works.

 

Please help us, since we are loosing clients with this ED not working!

 

 

Regards,

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