Trouble with Call Queueing

[alantech]

Ok I have finally got the system all setup and working right. Except for a massive 20 second delay before ringing the actual phone when making outgoing calls I am having an issue with the call queueing.

 

Actually the problem is that it just doesn't work. I only have one phone connected however the calls keep getting routed through to the phone and never get put on hold and wait. In fact the caller will never be put on hold and will always call straight through to the extention even with 3 calls already routed to the extention.

 

What on earth is going on here?

[geniune]

R u using soft phone or hard phone......... u can have this problem on soft phone as it

[cyberlex7]

Hello everyone,

 

I've got exactly same problem with Axon Call Queues :

 

For example with IVM : when i transfer a call to a group (ex : 701, with 2 extensions), the call is transfered but :

> The prompt answer isn't played - Even the default prompt

> The extensions are called immeditately despite a fixed delay

> There's no music played although the music on hold player is working fine. (Silence even with classic Ringtone selected)

 

It's not working since a fery few time and I've absolutly no idea to explain this issue.

 

Thanks for helping or giving hints in order to resolve this unpleasant problem.

Regards,

Alexandre