gronkstar Posted March 25, 2008 Share Posted March 25, 2008 Hey Guys, look i have been trying to sort this out but from reading the offline help manual i think but not sure if it answers my question. "IVM does not transfer calls from voip to ordinary phone line... How bout the reverse????? look let me explain it a bit better. i am trying to setup a push button phone system so clients ring up push a button eg lets say Sales and thats 4. The client hits 4 and it redirects them. the thing is im not 100% sure how to do that. If i go dial it dials the call and then hangs up and doesn't transfer the call to my softphone where i want it. if i go transfer using any of the options i get can transfered and right under that call ended or i get the voice message " this is a message from IVM Messaging attendant press 1 to accept 2 to reject you hit 1 and it hangs up anyways and doesn't redirect the call i have the extensions set i want Sales to go to extension 148 in the ogm setting i go transfer to 148 and i get what i said above any one able to help? Link to comment Share on other sites More sharing options...
pythonpoole Posted March 25, 2008 Share Posted March 25, 2008 Unfortunately the reverse is also true. Unless you use some kind of FXO device (like an SPA3102 adaptor, or a telephony board with carousel installed) and 'convert the line to voip,' Axon won't be able to interface with it properly. Link to comment Share on other sites More sharing options...
gronkstar Posted March 25, 2008 Author Share Posted March 25, 2008 ok can you give me some Prices for this hardware in either Australia Or USA im an Australian Resident, but can order from the usa if i am given the correct information and i know what i am looking for. can you help me find what i need to find p.s what if i was to find a peace of software that did what you were saying i have a voice enabled dial-up card and if i could get a peace of software that could read the data coming on from the card like IVM does and convert it to voip it should be ok... correct?? Link to comment Share on other sites More sharing options...
pythonpoole Posted March 25, 2008 Share Posted March 25, 2008 p.s what if i was to find a peace of software that did what you were saying i have a voice enabled dial-up card and if i could get a peace of software that could read the data coming on from the card like IVM does and convert it to voip it should be ok... correct??.. You can try searching, but I am fairly confident no such software exists. I'm not sure of the technicalities, but voice enabled modems seem to be restricted to just answering (e.g. with an automated attendant) or for voice mail, I have yet to find many other applications for such hardware. A modem can be configured to transfer calls, but only initiate a transfer on the same phone line, not to Axon itself. NCH sells the 3102 adaptor you're looking for here - for about $100 USD (Can be obtained on ebay for lower) There are also telephony boards you can buy that (in combination with the free Carousel software) can perform the same function as the 3102.. however they are a bit pricier, around $200 minimum I think. Link to comment Share on other sites More sharing options...
gronkstar Posted March 26, 2008 Author Share Posted March 26, 2008 i have a mate that has one of thise hes uses fakatol.com.au if thats how you spell it dosent convert from phone line to voip its goes the operasite way from voip to phone line so u can answer it i need it to go from phoneline to voip so i can get it to be transfered around Link to comment Share on other sites More sharing options...
pythonpoole Posted March 26, 2008 Share Posted March 26, 2008 I know that is what you want, and that is what the 3102 adapter does (note that Linksys/Sipura makes many versions of these adaptors that look exactly the same, but perform entirely different functions). Also note that the 3102 also does voip to phone line (and at the same time, phone line to voip), so it is still possible your friend has the same model and is simply not using the phone line to voip feature. However most providers give out PAP/PAP2/PAP2T adaptors (including Faktortel I think) which are practically identical in looks to the SPA3102 and the SPA3000 (I have both the 3000 and PAP2T and the difference in size is negligible and even the labels do not clearly distinguish them). Link to comment Share on other sites More sharing options...
gronkstar Posted March 26, 2008 Author Share Posted March 26, 2008 ok im going to send you an im, with my e-mail address can you tell me places to look and what for i really need this for my business's call center. i had a look on ebay for 3102 and there was nothing any ideas? Link to comment Share on other sites More sharing options...
pythonpoole Posted March 26, 2008 Share Posted March 26, 2008 I never received your PM, but here are some links: AltoEdge: http://www.nch.com.au/hardware/fxo.html Ebay: http://search.ebay.com.au/search/search.dl...op=1%26fsoo%3D1 In AU or ships to AU: https://www.warcom.com.au/shop/flypage/Networking/Voip/1505 https://www.mynetfone.com.au/shop/voip-devi...inksys-spa3102/ Not sure about AU shipping: Voip Store: http://www.888voipstore.com/linksys-spa-3102-pr-16377.html Voip Link: http://www.voiplink.com/Linksys_SPA_3102_p...ys-spa-3102.htm Note: The only difference between the 3000 and 3102 is that the former doesn't have a built-in cable/dsl router.. so assuming you have a router already you only need the 3000. Link to comment Share on other sites More sharing options...
gronkstar Posted March 31, 2008 Author Share Posted March 31, 2008 Ok... i have just asked someone on ebay about the device listed below please advise if tis the right device and ill buy it i need this call centre up like yesterday.. its really important that i get it up asap next is the fun task of getting it to talk to Axon im still lost in how i am gong to do that unless i transfer all calls to extension 388 which is call attendant and if i dial that from a softphone i get the menu that id get if i called by phone is this the right device http://cgi.ebay.com.au/ws/eBayISAPI.dll?Vi...sid=p2759.l1259 btw i have a modem / router but dosent matter if i have 2 right.. ill just turn the router off on one Link to comment Share on other sites More sharing options...
pythonpoole Posted March 31, 2008 Share Posted March 31, 2008 Yes, that is the right device, and you are correct, having the SPA3102 should not disrupt your current router's operation. Now I will be honest here, hooking the SPA3102 up to Axon is a bit tricky. Having said that I have written a step by step guide to set it up and so has NCH, so just so long as you follow it correctly, you shouldn't have much of a problem (hopefully). Link to comment Share on other sites More sharing options...
gronkstar Posted March 31, 2008 Author Share Posted March 31, 2008 ok since you have been a great help.. can i have your step by step guide Link to comment Share on other sites More sharing options...
pythonpoole Posted March 31, 2008 Share Posted March 31, 2008 My guide is located here: http://nch.invisionzone.com/index.php?showtopic=5091 NCH's guide is here: http://www.nch.com.au/hardware/setup/fxo.html Link to comment Share on other sites More sharing options...
gronkstar Posted April 2, 2008 Author Share Posted April 2, 2008 I was wondering do you have Msn Messenger or some other chat client that i can talk to you on while i am setting up this.. i bought the item now i am just waiting for it to arrive Link to comment Share on other sites More sharing options...
pythonpoole Posted April 2, 2008 Share Posted April 2, 2008 I've put my MSN address in my user profile. Link to comment Share on other sites More sharing options...
gronkstar Posted April 21, 2008 Author Share Posted April 21, 2008 I've put my MSN address in my user profile. i sent you an email almost a week ago and haven't received anything back from you? Link to comment Share on other sites More sharing options...
pythonpoole Posted April 21, 2008 Share Posted April 21, 2008 Sorry, you sent it through the forums and I tend to ignore those e-mails as they're usually just to let me know someone has posted a new topic or something, in which case I just check the forum for new posts. Replying to you now. Link to comment Share on other sites More sharing options...
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