madlac 0 Posted March 13, 2008 Report Share Posted March 13, 2008 1st I thought it's a IVM problem but I've found out this : If I put the Group Hold Options while waiting on Basic Hold Chimes, calls coming in from outside VOIP just disconnect right away. If I leave it on Ringing only, it works ok... The log shows my provider uses Asterisk. CSeq: 103 BYE User-Agent: Asterisk PBX Max-Forwards: 70 X-Asterisk-HangupCause: Normal Clearing X-Asterisk-HangupCauseCode: 16 Content-Length: 0 Any ideas ? Thx Link to post Share on other sites
pythonpoole 0 Posted March 14, 2008 Report Share Posted March 14, 2008 Calls coming in from outside VOIP just disconnect right awayAre you referring to analogue calls (e.g. through a modem or telephony board)? Or what is meant by calls outside VoIP? Is the problem that incoming VoIP calls hang-up after getting transferred to an Axon group (when hold chimes is enabled)? Link to post Share on other sites
madlac 0 Posted March 14, 2008 Author Report Share Posted March 14, 2008 I only have VOIP numbers thru Axon, and yes, if I put the chimes on, it just hangs up at the 1st ring.... Probably some signalling issue between Axon and my provider's Asterisk ( Acanac.ca) Thx Are you referring to analogue calls (e.g. through a modem or telephony board)? Or what is meant by calls outside VoIP? Is the problem that incoming VoIP calls hang-up after getting transferred to an Axon group (when hold chimes is enabled)? Link to post Share on other sites
madlac 0 Posted March 18, 2008 Author Report Share Posted March 18, 2008 Contacted my phone provider and they say it must be my PBX as their Asterisk is a standard one... So I assume is some setting inside Axon as others complain about similar issues. Could you guys make this "hold call ? signaling" a selectable option in the next update ? Thx P.s. here is a piece of Sip trace I got, just wondering if it would be something in the Allow line ?? 15:36:33 UDP Packet Received from **.**.255.42:5060 <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< OPTIONS sip:905******@*****.homeip.net:5060 SIP/2.0 Via: SIP/2.0/UDP **.**.255.42:5060;branch=z9hG4bK565698f0;rport From: "asterisk" <sip:asterisk@6**.**.255.42>;tag=as35b4e0e0 To: <sip:905*******@******.homeip.net:5060> Contact: <sip:asterisk@**.**.255.42> Call-ID: 40bb6c1c764e4f7c4e3a334874c7e48b@**.**.255.42 CSeq: 102 OPTIONS User-Agent: Asterisk PBX Max-Forwards: 70 Date: Thu, 13 Mar 2008 19:36:34 GMT Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY Supported: replaces Content-Length: 0 I only have VOIP numbers thru Axon, and yes, if I put the chimes on, it just hangs up at the 1st ring....Probably some signalling issue between Axon and my provider's Asterisk ( Acanac.ca) Thx Link to post Share on other sites
madlac 0 Posted March 25, 2008 Author Report Share Posted March 25, 2008 Update, maybe it will help someone As I couldn't get my call-in to work with Acanac ( my home phone number), I registered a free account with Voxalot and thru a Sip Broker local PSTN access line I can get into my IVM now. Thx to the help I got here I was able to set up my IVM so I can call an extension on my Axon now, no matter where that extension is located, also I was able to call out to a variable number using my dial-out plan. Problem is resolved. ) (hopefully) Thx to all who helped. Link to post Share on other sites
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