Jump to content

Axon and my voip provider


Recommended Posts

1st I thought it's a IVM problem but I've found out this :

If I put the Group Hold Options while waiting on Basic Hold Chimes, calls coming in from outside VOIP just disconnect right away. If I leave it on Ringing only, it works ok...

The log shows my provider uses Asterisk.

 

CSeq: 103 BYE

User-Agent: Asterisk PBX

Max-Forwards: 70

X-Asterisk-HangupCause: Normal Clearing

X-Asterisk-HangupCauseCode: 16

Content-Length: 0

 

Any ideas ? Thx

Link to post
Share on other sites
Calls coming in from outside VOIP just disconnect right away
Are you referring to analogue calls (e.g. through a modem or telephony board)? Or what is meant by calls outside VoIP? Is the problem that incoming VoIP calls hang-up after getting transferred to an Axon group (when hold chimes is enabled)?
Link to post
Share on other sites

I only have VOIP numbers thru Axon, and yes, if I put the chimes on, it just hangs up at the 1st ring....

Probably some signalling issue between Axon and my provider's Asterisk ( Acanac.ca)

 

 

Thx

 

 

 

Are you referring to analogue calls (e.g. through a modem or telephony board)? Or what is meant by calls outside VoIP? Is the problem that incoming VoIP calls hang-up after getting transferred to an Axon group (when hold chimes is enabled)?
Link to post
Share on other sites

Contacted my phone provider and they say it must be my PBX as their Asterisk is a standard one...

So I assume is some setting inside Axon as others complain about similar issues. Could you guys make this "hold call ? signaling" a selectable option in the next update ?

 

Thx

 

 

P.s. here is a piece of Sip trace I got, just wondering if it would be something in the Allow line ??

 

 

15:36:33 UDP Packet Received from **.**.255.42:5060 <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<

OPTIONS sip:905******@*****.homeip.net:5060 SIP/2.0

Via: SIP/2.0/UDP **.**.255.42:5060;branch=z9hG4bK565698f0;rport

From: "asterisk" <sip:asterisk@6**.**.255.42>;tag=as35b4e0e0

To: <sip:905*******@******.homeip.net:5060>

Contact: <sip:asterisk@**.**.255.42>

Call-ID: 40bb6c1c764e4f7c4e3a334874c7e48b@**.**.255.42

CSeq: 102 OPTIONS

User-Agent: Asterisk PBX

Max-Forwards: 70

Date: Thu, 13 Mar 2008 19:36:34 GMT

Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY

Supported: replaces

Content-Length: 0

 

 

I only have VOIP numbers thru Axon, and yes, if I put the chimes on, it just hangs up at the 1st ring....

Probably some signalling issue between Axon and my provider's Asterisk ( Acanac.ca)

 

 

Thx

Link to post
Share on other sites

Update, maybe it will help someone :)

 

 

As I couldn't get my call-in to work with Acanac ( my home phone number), I registered a free account with Voxalot and thru a Sip Broker local PSTN access line I can get into my IVM now.

Thx to the help I got here I was able to set up my IVM so I can call an extension on my Axon now, no matter where that extension is located, also I was able to call out to a variable number using my dial-out plan.

Problem is resolved. :)) (hopefully)

 

 

Thx to all who helped.

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...