AXON + IVM CONFIG ERROR

[gronkstar]

Hey,

 

i have been for the past few weeks looking at nch's Axon and IVM Services and brought both of them. What i can not seem to get to work is for IVM To transfer callers to Axon and Axon to transfer it to my staffs software phones on the computer. In IVM i have it to transfer to extension 199 and all it says it this is a call transfer from IVM Call attendant press 1 to accept 2 to reject and if you hit 1 it just hangs up what am i doing wrong?

 

This is how i am setup.

 

Phone Line --->>>> 56k Voice Modem on PCI >>. TO IVM ( Answering Machine ) and ---/ --- Axon and i want to go to soft phone stop

 

so re capping i want to transfer calls from the press an button menu such as billing you hit one and its redirected to our billing softphone etc etc for sales etc