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Axon Not working with ViaTalk service


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I have a ViaTalk account which is setup and working (I have tested it with X-Lite, Register, Calls in, Calls out), When I setup this account in Axon I get the following error:

 

(Number replaced with X's)

*****************************************************************

00:53:06 Attempting to register sip:XXXXXXXXXXX@houston-1a.vtnoc.net

00:53:19 Attempting to register sip:XXXXXXXXXXX@houston-1a.vtnoc.net

00:53:55 Register authorization failed for sip:XXXXXXXXXXX@houston-1a.vtnoc.net

00:53:55 Error returned : 401 Unauthorized

00:53:55 Check username or password for the proxy server.

*****************************************************************

 

 

I can call into my viatalk account from my cell phone and axon rings the correct extention and I can answer the call reguardless of this error.

But when I try to call out from the extention to my cell phone it times out on the extention and then a few seconds later my cell phone starts ringing, I can answer it and nothing is there.

 

I have uninstalled axon (ver 1.20) and re-installed and re-configured (ver 1.30) and this did not help.

 

In the sip log I get the following:

 

*****************************************************************

00:53:18 UDP Packet Sent to 209.85.6.12:5060 >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

REGISTER sip:houston-1.vtnoc.net SIP/2.0

Via: SIP/2.0/UDP XXX.XXX.XXX.XXX:5060;rport;branch=XXXXXXXXXXX

Max-Forwards: 20

To: <sip:XXXXXXXXXXX@houston-1.vtnoc.net>

From: <sip:XXXXXXXXXXX@houston-1.vtnoc.net>;tag=2963

Call-ID: X@XXX.XXX.XXX.XXX

CSeq: 2 REGISTER

Contact: <sip:XXXXXXXXXXX@XXX.XXX.XXX.XXX:5060>;expires=3600;q=0.90

User-Agent: NCH Swift Sound Axon 1.30

Content-Length: 0

 

 

----------------------------------------------------------------

 

00:53:31 UDP Packet Sent to 209.85.6.12:5060 >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

REGISTER sip:houston-1.vtnoc.net SIP/2.0

Via: SIP/2.0/UDP XXX.XXX.XXX.XXX:5060;rport;branch=XXXXXXXXXXX

Max-Forwards: 20

To: <sip:XXXXXXXXXXX@houston-1.vtnoc.net>

From: <sip:XXXXXXXXXXX@houston-1.vtnoc.net>;tag=2964

Call-ID: X2@XXX.XXX.XXX.XXX

CSeq: 2 REGISTER

Contact: <sip:XXXXXXXXXXX@XXX.XXX.XXX.XXX:5060>;expires=3600;q=0.90

User-Agent: NCH Swift Sound Axon 1.30

Content-Length: 0

 

 

----------------------------------------------------------------

 

00:53:43 UDP Packet Sent to 209.85.6.12:5060 >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

REGISTER sip:houston-1.vtnoc.net SIP/2.0

Via: SIP/2.0/UDP XXX.XXX.XXX.XXX:5060;rport;branch=XXXXXXXXXXX

Max-Forwards: 20

To: <sip:XXXXXXXXXXX@houston-1.vtnoc.net>

From: <sip:XXXXXXXXXXX@houston-1.vtnoc.net>;tag=2964

Call-ID: X2@XXX.XXX.XXX.XXX

CSeq: 3 REGISTER

Contact: <sip:XXXXXXXXXXX@XXX.XXX.XXX.XXX:5060>;expires=3600;q=0.90

User-Agent: NCH Swift Sound Axon 1.30

Content-Length: 0

 

 

----------------------------------------------------------------

 

00:53:43 UDP Packet Received from 209.85.6.12:5060 <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<

SIP/2.0 100 Trying

Via: SIP/2.0/UDP XXX.XXX.XXX.XXX:5060;branch=XXXXXXXXXXX;received=XXX.XXX.XXX.XXX;rport=5060

From: <sip:XXXXXXXXXXX@houston-1.vtnoc.net>;tag=2964

To: <sip:XXXXXXXXXXX@houston-1.vtnoc.net>

Call-ID: X2@XXX.XXX.XXX.XXX

CSeq: 2 REGISTER

User-Agent: Viatalk SIP

Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY

Supported: replaces

Contact: <sip:XXXXXXXXXXX@209.85.6.12>

Content-Length: 0

 

 

----------------------------------------------------------------

 

00:53:43 UDP Packet Received from 209.85.6.12:5060 <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<

SIP/2.0 401 Unauthorized

Via: SIP/2.0/UDP XXX.XXX.XXX.XXX:5060;branch=XXXXXXXXXXX;received=XXX.XXX.XXX.XXX;rport=5060

From: <sip:XXXXXXXXXXX@houston-1.vtnoc.net>;tag=2964

To: <sip:XXXXXXXXXXX@houston-1.vtnoc.net>;tag=XXXXXXXXXXX

Call-ID: X2@XXX.XXX.XXX.XXX

CSeq: 2 REGISTER

User-Agent: Viatalk SIP

Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY

Supported: replaces

WWW-Authenticate: Digest algorithm=MD5, realm="asterisk", nonce="XXXXXXXXXXX"

Content-Length: 0

 

 

----------------------------------------------------------------

 

00:53:55 UDP Packet Sent to 209.85.6.12:5060 >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

REGISTER sip:houston-1.vtnoc.net SIP/2.0

Via: SIP/2.0/UDP XXX.XXX.XXX.XXX:5060;rport;branch=XXXXXXXXXXX

Max-Forwards: 20

To: <sip:XXXXXXXXXXX@houston-1.vtnoc.net>

From: <sip:XXXXXXXXXXX@houston-1.vtnoc.net>;tag=2964

Call-ID: X2@XXX.XXX.XXX.XXX

CSeq: 4 REGISTER

Contact: <sip:XXXXXXXXXXX@XXX.XXX.XXX.XXX:5060>;expires=3600;q=0.90

Authorization: Digest username="XXXXXXXXXXX",realm="asterisk",nonce="XXXXXXXXXXX",uri="sip:houston-1.vtnoc.net",response="XXXXXXXXXXX",opaque="",algorithm=MD5

User-Agent: NCH Swift Sound Axon 1.30

Content-Length: 0

 

 

----------------------------------------------------------------

 

00:53:55 UDP Packet Received from 209.85.6.12:5060 <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<

SIP/2.0 100 Trying

Via: SIP/2.0/UDP XXX.XXX.XXX.XXX:5060;branch=XXXXXXXXXXX;received=XXX.XXX.XXX.XXX;rport=5060

From: <sip:XXXXXXXXXXX@houston-1.vtnoc.net>;tag=2964

To: <sip:XXXXXXXXXXX@houston-1.vtnoc.net>

Call-ID: X2@XXX.XXX.XXX.XXX

CSeq: 3 REGISTER

User-Agent: Viatalk SIP

Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY

Supported: replaces

Contact: <sip:XXXXXXXXXXX@209.85.6.12>

Content-Length: 0

 

 

----------------------------------------------------------------

 

00:53:55 UDP Packet Received from 209.85.6.12:5060 <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<

SIP/2.0 401 Unauthorized

Via: SIP/2.0/UDP XXX.XXX.XXX.XXX:5060;branch=XXXXXXXXXXX;received=XXX.XXX.XXX.XXX;rport=5060

From: <sip:XXXXXXXXXXX@houston-1.vtnoc.net>;tag=2964

To: <sip:XXXXXXXXXXX@houston-1.vtnoc.net>;tag=XXXXXXXXXXX

Call-ID: X2@XXX.XXX.XXX.XXX

CSeq: 3 REGISTER

User-Agent: Viatalk SIP

Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY

Supported: replaces

WWW-Authenticate: Digest algorithm=MD5, realm="asterisk", nonce="XXXXXXXXXXX"

Content-Length: 0

 

 

----------------------------------------------------------------

 

00:53:55 UDP Packet Received from 209.85.6.12:5060 <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<

SIP/2.0 100 Trying

Via: SIP/2.0/UDP XXX.XXX.XXX.XXX:5060;branch=XXXXXXXXXXX;received=XXX.XXX.XXX.XXX;rport=5060

From: <sip:XXXXXXXXXXX@houston-1.vtnoc.net>;tag=2964

To: <sip:XXXXXXXXXXX@houston-1.vtnoc.net>

Call-ID: X2@XXX.XXX.XXX.XXX

CSeq: 4 REGISTER

User-Agent: Viatalk SIP

Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY

Supported: replaces

Contact: <sip:XXXXXXXXXXX@209.85.6.12>

Content-Length: 0

 

 

----------------------------------------------------------------

 

00:53:55 UDP Packet Received from 209.85.6.12:5060 <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<

SIP/2.0 401 Unauthorized

Via: SIP/2.0/UDP XXX.XXX.XXX.XXX:5060;branch=XXXXXXXXXXX;received=XXX.XXX.XXX.XXX;rport=5060

From: <sip:XXXXXXXXXXX@houston-1.vtnoc.net>;tag=2964

To: <sip:XXXXXXXXXXX@houston-1.vtnoc.net>;tag=XXXXXXXXXXX

Call-ID: X2@XXX.XXX.XXX.XXX

CSeq: 4 REGISTER

User-Agent: Viatalk SIP

Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY

Supported: replaces

WWW-Authenticate: Digest algorithm=MD5, realm="asterisk", nonce="XXXXXXXXXXX", stale=true

Content-Length: 0

 

 

----------------------------------------------------------------

 

00:54:08 NAT Keep Alive Packet Sent to stun01.sipphone.com

*****************************************************************

 

I tested this with all ViaTalk servers not just huston.

 

Thanks!

 

Mark

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  • 1 month later...

Well it looks like this was a router issue, I have a linksys wrt54gs and it was not working with Axon. It would work with other software but not Axon or Express Talk. To fix this I upgraded the firmware on the linksys to an open source firmware called dd-wrt. after the upgrade I setup all of the port forwards for voip and everything is working just fine.

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