ET BE and multi line call in

[d1rage5]

Can ET BE support more the one call coming in at a time?

 

Right now if someone is on the line it goes to voice mail but they can make calls out as it will put the others on hold unless conferenced in.

[pythonpoole]

Yes, Express Talk can support up to 6 incoming phone calls at a time.

 

However, the amount of incoming phone calls may be restricted by other factors (such as limits set by your VoIP provider). Often outbound calls are completely separate to inbound, and some providers will for example only give you 1 incoming channel/line but provide you with for example 3 outbound lines/channels. Many services are reluctant to give you several incoming channels especially if you're on a flat rate plan for the DID because they will get not benefits from allowing so many calls, in fact they may actually lose out from the costs of bandwidth and whatnot from those calls.

 

Also, are you using Axon in between? Or are you connecting ET directly to the VoIP provider? Is the Voicemail system on your end (e.g. IVM)? Or is it going to the Voicemail system from your provider (this will help establish whether the provider is limiting the calls, or if the problem lies internally).

[d1rage5]

Yes, Express Talk can support up to 6 incoming phone calls at a time.

 

However, the amount of incoming phone calls may be restricted by other factors (such as limits set by your VoIP provider). Often outbound calls are completely separate to inbound, and some providers will for example only give you 1 incoming channel/line but provide you with for example 3 outbound lines/channels. Many services are reluctant to give you several incoming channels especially if you're on a flat rate plan for the DID because they will get not benefits from allowing so many calls, in fact they may actually lose out from the costs of bandwidth and whatnot from those calls.

 

Also, are you using Axon in between? Or are you connecting ET directly to the VoIP provider? Is the Voicemail system on your end (e.g. IVM)? Or is it going to the Voicemail system from your provider (this will help establish whether the provider is limiting the calls, or if the problem lies internally).

 

I have axon 1.20 and et connects through axon, i do have ivm calls directed to ine ext and it transfers those calls. i understand about the line in use so thats not a big problem.

[pythonpoole]

Remember that in IVM you are asked to specify the "Number of simultaneous calls allowed" in the telephony line properties setting window for each telephony device you have. Make sure you have it set to at least 2 if you are expecting multiple incoming calls.