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modem speaker off except on message forwarding


Guest engmart

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Guest engmart

Hi, I'm trying IVM for a call centre type enviroment(Single mailbox) and it works great except for one annoying problem.

 

The modem is silent on all operations, except when it dials out to forward a new message. This wouldn't be so bad if the PC was located in a server room but its in an office and the squeaking from the modem speaker is driving people mad!.

 

The modem is a PCI Intel 536EP internal voice modem, in a PC running Windows 2000. The modem volume is turned down to the lowest setting in windows.

 

I've looked in IVM and I can't find any option which looks like it would achieve this. Is there a way of doing this or is it a feature of the software?

 

Thanks

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