Jump to content

PROBLEMS WITH MUSIC ON HOLD/ON HOLD SOUNDS


Recommended Posts

There seems to be a problem with the MUSIC-ON-HOLD facility, i got IMS installed but either i use that or the standard hold chimes that come with AXON whenever i call one extension from another and i place it on hold i dont hear anytihng.

 

alternatively when i call my SIP landline number from a regular landline phone my ip phoenm rings i answer the call but when i push the HOLD button of the ip phone there is silence, no IMS or chimes, the other people dont know they are on hold

 

why is that ?

 

cheers

Link to post
Share on other sites
  • 2 years later...
  • 2 months later...
Guest N_C_H_JT

While Axon will play hold music while a call is ringing to a group, your IP phone actually provides hold music when a call is placed on hold by the phone. Generally you will need to set up the "MOH Server" to point to the IMS on-hold extension (default will be 196). Most often you will need to enter the fully qualified extension, like "196@mysipserver.com:5060", but some IP phones may allow "196" or "196@mysipserver.com" as well. After you have set up the MOH server correctly the IP phone should play hold music to the other side of the call when it is placed on hold.

Link to post
Share on other sites
  • 11 months later...

I have set this up for someone in the past, it does work but it has problems.

 

Firstly you need to set IMS as a server on port 606 and also as an extension on the PBX

 

If you want the player to cut in when a call first arrives go to the Group section of Axon and change the hold options to Link to IMS On-Hold Player and enter the IP of the server running IMS (xxx.xxx.xxx.xxx:606). This will cause Axon to answer the incoming call and play the on hold music while the extensions ring.

 

To use the IMS Player for calls put back on hold your phone must support MOH. I use polycom IP500, IP501, Lynksys ATA’s and Grandstream ATA’s. The IP501 and Linksys ATA’s support this function but older Polycom’s and Grandstreams do not.

 

Find the MOH settings in the phone and set it to the extension you registered the IMS to. Now when a call is put on hold the phone effetely transfers the call to that extension so the caller hears the music on hold and recovers the call when taken of hold, a sort of three way conference.

However this will not work with all providers. If you are using a bridge to a PSTN line (SPA3102 etc) it should work fine. However when a call is placed on hold Axon sends the on hold signal to the service provider, in some cases your music might play, however it is more likely the service providers music will cut in over riding yours, or the service provider will cut in just play a beep. There are no settings in Axon to over ride the on hold signal to the service provider.

 

The on hold music will never play on an internal call, just a beep.

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...