asiawatcher Posted September 20, 2007 Share Posted September 20, 2007 There seems to be a problem with the MUSIC-ON-HOLD facility, i got IMS installed but either i use that or the standard hold chimes that come with AXON whenever i call one extension from another and i place it on hold i dont hear anytihng. alternatively when i call my SIP landline number from a regular landline phone my ip phoenm rings i answer the call but when i push the HOLD button of the ip phone there is silence, no IMS or chimes, the other people dont know they are on hold why is that ? cheers Link to comment Share on other sites More sharing options...
infinity2030 Posted February 16, 2010 Share Posted February 16, 2010 anyone has a solution to the above mentioned problem? Thanks! =) Link to comment Share on other sites More sharing options...
Guest N_C_H_JT Posted April 27, 2010 Share Posted April 27, 2010 While Axon will play hold music while a call is ringing to a group, your IP phone actually provides hold music when a call is placed on hold by the phone. Generally you will need to set up the "MOH Server" to point to the IMS on-hold extension (default will be 196). Most often you will need to enter the fully qualified extension, like "196@mysipserver.com:5060", but some IP phones may allow "196" or "196@mysipserver.com" as well. After you have set up the MOH server correctly the IP phone should play hold music to the other side of the call when it is placed on hold. Link to comment Share on other sites More sharing options...
paul.hadley Posted April 22, 2011 Share Posted April 22, 2011 I have set this up for someone in the past, it does work but it has problems. Firstly you need to set IMS as a server on port 606 and also as an extension on the PBX If you want the player to cut in when a call first arrives go to the Group section of Axon and change the hold options to Link to IMS On-Hold Player and enter the IP of the server running IMS (xxx.xxx.xxx.xxx:606). This will cause Axon to answer the incoming call and play the on hold music while the extensions ring. To use the IMS Player for calls put back on hold your phone must support MOH. I use polycom IP500, IP501, Lynksys ATA’s and Grandstream ATA’s. The IP501 and Linksys ATA’s support this function but older Polycom’s and Grandstreams do not. Find the MOH settings in the phone and set it to the extension you registered the IMS to. Now when a call is put on hold the phone effetely transfers the call to that extension so the caller hears the music on hold and recovers the call when taken of hold, a sort of three way conference. However this will not work with all providers. If you are using a bridge to a PSTN line (SPA3102 etc) it should work fine. However when a call is placed on hold Axon sends the on hold signal to the service provider, in some cases your music might play, however it is more likely the service providers music will cut in over riding yours, or the service provider will cut in just play a beep. There are no settings in Axon to over ride the on hold signal to the service provider. The on hold music will never play on an internal call, just a beep. Link to comment Share on other sites More sharing options...
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