Matthew Posted July 29, 2007 Share Posted July 29, 2007 Hello, I set up the following two cases: Case one Axon: External Line → 701 Axon 701 Group: (Ring on 101 + "Link to IMS On-Hold" + Server: localhost:606) When I call to the External line using a land line phone >> IMS works correctly (Music + Announcement) + Extension 101 is ringing in ET software When I put the incoming call on hold in ET >> A special kind of music (I call it MUSIC, it is not the music in ET>Options>Other tab>Ring Tones>Hold) Case Two Axon: External line → 198 (IVM) IVM: Default OGM → 701 (when I press 1 on the land line phone) Axon 701 Group: (Ring on 101 + "Link to IMS On-Hold" + Server: localhost:606) When I call to the AExternal line using a land line phone and the press 1 >> IMS doesn't work + MUSIC + Extension 101 is ringing in ET software When I put the incoming call on hold in ET >> MUSIC How can I force IMS to work correctly in the second case? Where is MUSIC located? I checked NCH programs (IVM, IMS, ET) and their directories, but I couldn't find it. What if I want to have IMS when I put the line on hold except than MUSIC. Please note that in ET>Opptions>Hold/Record tab>Hold Call>Link to IMS On-Hold Player is activated in both cases. Thanks Matthew Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now