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Axon + IVM + IMS + ET


Matthew

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Hello,

 

I set up the following two cases:

 

Case one

Axon: External Line → 701

Axon 701 Group: (Ring on 101 + "Link to IMS On-Hold" + Server: localhost:606)

When I call to the External line using a land line phone >> IMS works correctly (Music + Announcement) + Extension 101 is ringing in ET software

When I put the incoming call on hold in ET >> A special kind of music (I call it MUSIC, it is not the music in ET>Options>Other tab>Ring Tones>Hold)

 

Case Two

Axon: External line → 198 (IVM)

IVM: Default OGM → 701 (when I press 1 on the land line phone)

Axon 701 Group: (Ring on 101 + "Link to IMS On-Hold" + Server: localhost:606)

When I call to the AExternal line using a land line phone and the press 1 >> IMS doesn't work + MUSIC + Extension 101 is ringing in ET software

When I put the incoming call on hold in ET >> MUSIC

 

How can I force IMS to work correctly in the second case?

Where is MUSIC located? I checked NCH programs (IVM, IMS, ET) and their directories, but I couldn't find it.

What if I want to have IMS when I put the line on hold except than MUSIC.

 

Please note that in ET>Opptions>Hold/Record tab>Hold Call>Link to IMS On-Hold Player is activated in both cases.

 

 

Thanks

Matthew

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