answer from a extension not ringing

[bhrhotelsnhc]

dear friends,

i set up an axon server and some clients,

3 clients are in a "group 1" , and other 3 not.

 

for incoming calls i set up to RING the "group 1"

 

everything works very fine

 

but in few cases i need to answer calls directly from an extension outside the group

is it possible?

thanks,

simone

[pythonpoole]

You can only answer from extensions which are either part of the group that has been called, or if they've been called directly.

 

Notes: A single extension can belong to several groups - Not 100% sure what you're asking, but perhaps that helps? Or perhaps you want to transfer the call to another extension outside the group?

[bhrhotelsnhc]

You can only answer from extensions which are either part of the group that has been called, or if they've been called directly.

 

Notes: A single extension can belong to several groups - Not 100% sure what you're asking, but perhaps that helps? Or perhaps you want to transfer the call to another extension outside the group?

 

 

i think you understood well.

 

i want to answer from an extension that is outside the group!

 

maybe i can put it inside the group with a ringing delay of 1000 seconds... so it will never ring...

but how can i answer if it's not ringing?

 

 

with a classical old PBX it was possible, i remember that i just had to dia 7210 to answer from my phone (that wasn't ringing)

 

 

 

thanks for your "help"

if anybody knows the solution please heeelp!

 

thanks

simone

[pythonpoole]

Oh I see, so you want to pickup your phone and basically "dial into a call" that is in progress?

 

Hmm, I'll have to look into that, I'm not sure if that's possible. As far as I know, the only way to add yourself into another call is to have the person who answered (inside the group) setup a conference with your extension.

 

Sorry I don't have a better option, I'm not really sure how you would do this.