What is the meaning of number of lines in IVM

[yherman]

When IVM allows 3 lines what does this mean? Does it mean that you use a modem with three input lines to it and the callers to any and all of the 3 lines can access your IVM message system at the same time? Is it possible to use only one line (one dial up number) and have the program handle several input callers at the same time? Clarification would be appreciated.

 

Thank you

Stephen Herman

[pythonpoole]

The lines feature is simply a setting to limit the number of smultaneous calls IVM can handle for that telephony device / voip account. Typically this deals with either VoIP lines or advanced dialogic voice boards (usually a standard voice modem cannot handle more than one line).

 

With some VoIP services you may be allowed multiple (eg 5) simultaneous communication channels for people to call in on. You can then limit the number of simultaneous calls IVM can take on that VoIP line (independent to the number of communication channels allowed by your service provider). You must however have some sort of hardware or VoIP service that supports multiple lines / simultaneous calls, you can't simply feed a single line through a voice modem and let it take multiple calls at the same time.

 

In some cases, you may want to use the feature to limit the number of lines with IVM even if your telephone service may allow for more simultaneous calls. For example if 10 VoIP calls were in progress at the same time, depending on the internet connection of the computer running IVM or Axon... there could be a severe drop in call quality, or break-ups in speech due to the strain of trying to handle and stream audio data out to the internet to so many sources. So as a safety feature you might place a limit to avoid problems like that.

[yherman]

The lines feature is simply a setting to limit the number of smultaneous calls IVM can handle for that telephony device / voip account. Typically this deals with either VoIP lines or advanced dialogic voice boards (usually a standard voice modem cannot handle more than one line).

 

With some VoIP services you may be allowed multiple (eg 5) simultaneous communication channels for people to call in on. You can then limit the number of simultaneous calls IVM can take on that VoIP line (independent to the number of communication channels allowed by your service provider). You must however have some sort of hardware or VoIP service that supports multiple lines / simultaneous calls, you can't simply feed a single line through a voice modem and let it take multiple calls at the same time.

 

In some cases, you may want to use the feature to limit the number of lines with IVM even if your telephone service may allow for more simultaneous calls. For example if 10 VoIP calls were in progress at the same time, depending on the internet connection of the computer running IVM or Axon... there could be a severe drop in call quality, or break-ups in speech due to the strain of trying to handle and stream audio data out to the internet to so many sources. So as a safety feature you might place a limit to avoid problems like that.

 

Thank you for your answer. If I do have an "advanced dialogic board" does that allow more than one caller to access my menu of prerecorded OGM messages and to leave recorded messages. In other words, is there any equipment that does not use VoIP that will allow caller A and caller B to simultaneously navigate my menu of the same OGMs and to leave messages simultaneously in the same voice mailbox? If yes, does that hardware require 2 or more incoming telephone company phone numbers, or can both callers call the same landline phone number?

If the answer is no, can this be achieved with a VoIP account and if yes, which company has been shown to work in this application?

[pythonpoole]

Yes you can, NCH actually sells hardware that can do this if you wish to purchase it directly from them, see

http://www.nch.com.au/hardware/telephony.html

[Guest nchto]

Yes you can, NCH actually sells hardware that can do this if you wish to purchase it directly from them, see

http://www.nch.com.au/hardware/telephony.html

All hardware orders now go through AltoEdge. Please see www.altoedge.com/telephony.