Dead air

[Melody A. Nolfi]

I had the problem with disconnects with Dial Dictate and Vonage. I downloaded Axon to correct. It has decreased but not disappeared. The bigger problem is since then (nothing else has changed) I am getting dead air dictation at least 2-4 dictations a day (never had this happen before). If I have to choose, the disconnects were not that big of a deal. I have decreased my bandwidth and rebooted the vonage adapters, but still going on for two weeks. Should I uninstall the Axon or are the settings incorrect? The instructions for its usage are way out of my league.