joey256 Posted April 17, 2005 Share Posted April 17, 2005 Periodically, when IVM attempts to answer an incoming call, an error occurs and services crash. Afterwards, IVM no longer answers calls. To get IVM to answer calls again, the computer must be rebooted. Here are the errors in order of occurrence: Program Error svchost.exe has generated errors and will be closed by Windows. You will need to restart the program. An error log is being created. Event Type: Error Event Source: Service Control Manager Event Category: None Event ID: 7031 Date: 4/16/2005 Time: 8:19:42 PM User: N/A Computer: MAIN Description: The COM+ Event System service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 0 milliseconds: No action. Event Type: Error Event Source: Service Control Manager Event Category: None Event ID: 7031 Date: 4/16/2005 Time: 8:19:42 PM User: N/A Computer: MAIN Description: The Network Connections service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 0 milliseconds: No action. Event Type: Error Event Source: Service Control Manager Event Category: None Event ID: 7031 Date: 4/16/2005 Time: 8:19:42 PM User: N/A Computer: MAIN Description: The Removable Storage service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 0 milliseconds: No action. Event Type: Error Event Source: Service Control Manager Event Category: None Event ID: 7031 Date: 4/16/2005 Time: 8:19:42 PM User: N/A Computer: MAIN Description: The Remote Access Connection Manager service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 0 milliseconds: No action. Event Type: Error Event Source: Service Control Manager Event Category: None Event ID: 7031 Date: 4/16/2005 Time: 8:19:42 PM User: N/A Computer: MAIN Description: The System Event Notification service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 0 milliseconds: No action. Event Type: Error Event Source: Service Control Manager Event Category: None Event ID: 7031 Date: 4/16/2005 Time: 8:19:42 PM User: N/A Computer: MAIN Description: The Telephony service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 0 milliseconds: No action. Link to comment Share on other sites More sharing options...
NCHCraig Posted April 22, 2005 Share Posted April 22, 2005 Hi, could you give us some information on wich operating system you are running and wich modem you use. My initial thoughts are that you have a bad modem driver. It is amazing how many faulty drivers are out there. Please check your modem manufacturer web site and see if an update is available. Mainly this is for the wave/voice driver. On my system I get the dreaded Blue Screen of Death with one modem and its driver when answering a call. Otherwise all other devices are fine. Link to comment Share on other sites More sharing options...
joey256 Posted April 30, 2005 Author Share Posted April 30, 2005 Thanks for your response. I use Windows 2000 Service Pack 4 (all post-critical updates applied). My modem is a Broadxent V.92 DI3652-1 PCI card. The driver info is: Driver Provider: Broadxent Driver Date: Not available Driver Version: 5.43.67.2 Digital Signer: Not digitally signed Link to comment Share on other sites More sharing options...
emdee Posted May 2, 2005 Share Posted May 2, 2005 Program Errorsvchost.exe has generated errors and will be closed by Windows. You will need to restart the program. An error log is being created. <{POST_SNAPBACK}> This looks like the same error I posted about a couple of months ago under "svchost.exe crashes each time". My system is a Windows 2000 SP4 machine as well, but with a different modem and modem drivers. It runs Norton Antivirus 2004, which may be a suspect. Does your problem machine run NAV 2004 as well? I still have not found a solution though, temporarily disabling NAV2004 makes no difference. The problem is not a "blue screen of death" like nchcraig mentions. Link to comment Share on other sites More sharing options...
joey256 Posted May 2, 2005 Author Share Posted May 2, 2005 I have Norton AntiVirus v. 11.0.9.16 which is included in Norton SystemWorks 2005 Premier Edition. I never get a "Blue Screen of Death" thankfully. However, when it happens, I must reboot the computer so the services can start successfully. I tend to believe that this is a Microsoft issue even though the source of the problem may stem from a third-party process. "In a perfect world", svchost.exe should never allow a request to cause it to crash. However, I've noticed a few Microsoft KnowledgeBase articles (829697, 309615, 289186, 287512) that admit that svchost.exe causes memory leaks. Yet there are no articles that describe my problem. Anyway, perhaps one of the services in the group may be the culprit. Here are the following services that are using the same svchost.exe: EventSystem Ias Iprip Irmon Netman Nwsapagent Rasauto Rasman Remoteaccess SENS Sharedaccess Tapisrv Ntmssvc wzcsvc WmdmPmSN Link to comment Share on other sites More sharing options...
emdee Posted May 2, 2005 Share Posted May 2, 2005 I have Norton AntiVirus v. 11.0.9.16 which is included in Norton SystemWorks 2005 Premier Edition. <{POST_SNAPBACK}> So we are both running NAV. Can you uninstall NAV to see if its the problem? (I can uninstall NAV one day, but it would be a pain right now.) Maybe I can look into disable NAV from starting up on boot. I dont get a bluescreen either, and I need to restart the system to get it up again. Link to comment Share on other sites More sharing options...
joey256 Posted May 7, 2005 Author Share Posted May 7, 2005 Ok. I have uninstalled Norton SystemWorks 2005 Premier not just NAV. I will let you know the outcome. Link to comment Share on other sites More sharing options...
emdee Posted June 7, 2005 Share Posted June 7, 2005 I have uninstalled Norton SystemWorks 2005 Premier not just NAV. I will let you know the outcome. <{POST_SNAPBACK}> Joey, did you get it to work? Link to comment Share on other sites More sharing options...
joey256 Posted June 11, 2005 Author Share Posted June 11, 2005 Uninstalling Norton SystemWorks 2005 Premier Edition had no effect. I have been reluctant to re-install the operating system but I have no other option at the moment. So, I'm planning to do so tomorrow and run more tests over the next few days. NCH's document on various voice modems wasn't very promising. It did not recommend a specific model that had the least known problems. And, I'm not willing to spend more money to find one that does. I really don't want to buy an answering machine but I'm losing my patience. Link to comment Share on other sites More sharing options...
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