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Axon Not Hanging Up Correctly?


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Here is the senario: I have Axon installed and working with IVR.

 

1. Call comes in

2. IVR answers

3. I presss extention number

4. It connects and answers

 

If I hang up my extension nothing is wrong. If the caller leaves a voicemail it works fine

 

If the caller hangs up before the extension does. Axon does not take in any more calls. If my line is called it does not show incomming call and the Avon never answers.

 

It appears that the extension is still holding the line open in this instance.

 

Any ideas anyone.

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