JustMe5566 Posted June 20, 2023 Share Posted June 20, 2023 Hi, I am using version 12.23 videopad......i just get this error when I try to export my video. Anyone know what cause this issue? Thank you Link to comment Share on other sites More sharing options...
borate Posted June 20, 2023 Share Posted June 20, 2023 Is the export Format field empty? If so, click the caret and choose a format. Test this release to see if it has the same issue. Please report back. For licensed users upgrades are free for up to six months from purchase date. After that, VP will continue to fully function but a fee will be required in order to register the newest. Retain your old install file and registration info. Link to comment Share on other sites More sharing options...
JustMe5566 Posted June 20, 2023 Author Share Posted June 20, 2023 Hi, I use .mp4 for the file format. And now upgraded the version to 13.49. I still face the same issue as previous version. Link to comment Share on other sites More sharing options...
borate Posted June 20, 2023 Share Posted June 20, 2023 To track this down please share the project. The process is easy, quick and can be done privately. Just follow these steps... Back up --- With your project on the timeline, click on MENU at the top-left. Click FILE|BACK UP PROJECT FILES TO FOLDER. Choose a folder and SELECT FOLDER. Upload --- Use a free server - Google Drive, MS OneDrive, etc.* - to upload the saved, numbered FOLDER. Do NOT upload the individual VPJ or export file. Get link --- Get a public link. If using Google Drive click GET SHAREABLE LINK. If necessary change "restricted" to "anyone with the link can view" Share --- Click COPY LINK | DONE. Paste that link here, or click the folder at the top-right of this forum to message it privately to me. It won't be shared. * Before uploading, right-click the folder, click PROPERTIES. Look at the File Size to confirm that it's not too big for the free space on the server. Link to comment Share on other sites More sharing options...
JustMe5566 Posted June 20, 2023 Author Share Posted June 20, 2023 https://drive.google.com/drive/folders/1kfws2Ly-V76FAMtWlTTOxEpVi5QCGPaK?usp=drive_link Link to comment Share on other sites More sharing options...
borate Posted June 20, 2023 Share Posted June 20, 2023 Thanks for sharing. It's fine here in v13.49. Might be a better presentation if export is set to CROP & ZOOM instead of LETTERBOX. Reboot the PC and see if that helps. If not, more suggestions will be offered. Link to comment Share on other sites More sharing options...
JustMe5566 Posted June 20, 2023 Author Share Posted June 20, 2023 Hi, my issue remain the same.....nothing change even i reboot my PC. I am not sure where goes wrong..... Link to comment Share on other sites More sharing options...
borate Posted June 20, 2023 Share Posted June 20, 2023 Close Videopad. Right-click on the launch file and RUN AS ADMINISTRATOR. If still no joy perhaps there are corrupted files. Close Videopad. Then use this free tool to delete all traces of ONLY Videopad. When it asks to scan the registry, let it do so. Select all files and delete them. Then reinstall Videopad. You might also try another PC, if one is available. Did that help? Link to comment Share on other sites More sharing options...
JustMe5566 Posted June 20, 2023 Author Share Posted June 20, 2023 Hi, after i try few times by clicking on "delete component"......it works again. Thank you for assisting. I still not sure where goes wrong. Link to comment Share on other sites More sharing options...
n1x1 Posted June 22, 2023 Share Posted June 22, 2023 @JustMe5566 We are happy to hear it, if you have any additional questions or need our assistance, don't hesitate to contact us back. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now