How to Handle Vendor/Supplier Credit Note

[Bond007]

Please advise how to handle vendor/supplier credit notes. 

 

Thanks

[n1x1]

Hi,

You can contact NCH technical support for assistance, here is the link:
https://www.nch.com.au/support/index.html

[Bond007]

Thank you for the response - I already that, I hope there would be more help rather than advising us to reach out the https://www.nch.com.au/suggestions/index.html, it seems like this issue is open for 9+ years. 

We are hoping that NCH will have a solution soon and provide a fix to existing customer at no cost as this a basic accounting requirement. 

 

Thanks,

[GRH]

Hi,

I have looked through this and can see there is no means to input a Credit note, but I found the following may help you.
You might try raising a new order for the supplier or vendor and put in a negative amount, that is -30.00, for example. In the description put something like "Credit note for Inv 1234". For the 'Item' field you could put "credit note". Then process it as a normal invoice and it should show up as a negative entry that will off-set the amount owing. You should then be able to 'pay' part of the invoice with the 'credit note'. I have given it a test run and it seems to work on the face of it. If you double click the item in the 'Accounts Payable' window you will be able to give it a meaningful ref, say CR3456; and something in the memo field too if you've a mind to.