detrie Posted October 27, 2006 Share Posted October 27, 2006 Hi All! Port problems If someone could tell me: Local Network Which ports to open Where to route each open port Remote Machines (behind firewall) Which ports to open ‘On the local machine. I don’t have access to the network configurations’ I am running Axon, IVM Call Attendant and X-Ten Eyebeam (softphone) I have 6 Extensions…4 Local & 2 Remote Everything on the LOCAL network seems to work ok. My problem is the REMOTE locations. Remote locations cannot make outbound calls Extension to Extension, the Local extension cannot send but can receive the remote cannot hear but can send Here is my setup 1 VOIP account . (VoiceEclipse) Machine 1 (Local Network Dynamic IP Behind Firewall) “Receptionist” Axon IVM X-ten Eyebeam Machine 2 (Local Network) “Support” X-ten Eyebeam Machine 3 (Local Network) “Shipping / Receiving” X-ten Eyebeam Machine 4 (Local Network) “Sales” X-ten Eyebeam …The following REMOTE machines are behind a firewall. I cannot open ports at these offices… Machine 5 (Remote with internet access) “Remote Sales” X-ten Eyebeam Machine 6 (Remote with internet access) “Remote Support” X-ten Eyebeam TIA Link to comment Share on other sites More sharing options...
eukirne Posted October 27, 2006 Share Posted October 27, 2006 Hi All! Port problems If someone could tell me: Local Network Which ports to open Where to route each open port Remote Machines (behind firewall) Which ports to open ‘On the local machine. I don’t have access to the network configurations’ I am running Axon, IVM Call Attendant and X-Ten Eyebeam (softphone) I have 6 Extensions…4 Local & 2 Remote Everything on the LOCAL network seems to work ok. My problem is the REMOTE locations. Remote locations cannot make outbound calls Extension to Extension, the Local extension cannot send but can receive the remote cannot hear but can send Here is my setup 1 VOIP account . (VoiceEclipse) Machine 1 (Local Network Dynamic IP Behind Firewall) “Receptionist” Axon IVM X-ten Eyebeam Machine 2 (Local Network) “Support” X-ten Eyebeam Machine 3 (Local Network) “Shipping / Receiving” X-ten Eyebeam Machine 4 (Local Network) “Sales” X-ten Eyebeam …The following REMOTE machines are behind a firewall. I cannot open ports at these offices… Machine 5 (Remote with internet access) “Remote Sales” X-ten Eyebeam Machine 6 (Remote with internet access) “Remote Support” X-ten Eyebeam TIA Hi! I've got the same problem, but in my case the remote one can hear but not send and the local sends but don't hear I'm using two videophones Vizufon 5300, the video is working in both ways, but not audio. I use the port 5060 and the 15000 instead of 8000. regards, Eukirne Link to comment Share on other sites More sharing options...
detrie Posted October 28, 2006 Author Share Posted October 28, 2006 Any takers? Link to comment Share on other sites More sharing options...
fredtheman Posted October 29, 2006 Share Posted October 29, 2006 Any takers? If they're behind NAT firewalls, make sure the remote clients use a STUN server so that their public address is used in SIP messages. If that doesn't solve the issue, you might have to force their use of specific ports for RTP, and configure your router/firewall to map those ports to the clients. Fred. Link to comment Share on other sites More sharing options...
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