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Can't open password protected document


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I've been sent a pdf which is password protected. When I enter the password in PicoPDF I get the following error message "The PDF password is not correct. Please check the state of the key Caps Lock and try again." When I cancel, it says "The file is encrypted". 

However, if I enter the same password in Adobe Acrobat Reader, the document opens just fine.

This is a deal breaker of a problem. I'm using the demo version - could that be the problem?

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