toniramos Posted October 20, 2006 Share Posted October 20, 2006 Hello, I have Axon, and IVM installed on one PC, and Express Talk installed on another in the same LAN. When I set up a group to only answer on extension 101 , I get the call notice , I answer the call, and everything runs really really well. I can place a customer on hold and everything. The problem come in when I want to have the IVM Attendant answer the call (I setup the group to answer only on extencion 198). The call comes in, I get the OGM , sounds good, when I press 1 (which I have a setup a rule for to transfer to number 101 , my extension) I get the call alert, but when I answer the call and start speaking to a customer, I get noise, feedback and distortion. I have Express Talk setup for headphones , and I have the headphones plugged in the soundcard. So it works, when I have calls to go directly to extension 101, everything sounds good, but when I have the Attendant tranfer the call after the OGM, I get the distortion (even though the hold works well), but both client and I get distortion, noise and feedback. I have a router with a NAT firewall, but I have setup portfowarding on porst 5060,5071 and 8000 TCP and UDP,.. I want to purchase this for my business if I can just solve this last stepping stone. Thank you. Link to comment Share on other sites More sharing options...
toniramos Posted October 20, 2006 Author Share Posted October 20, 2006 Ok, I have just discovered a pattern. I'ts not when I transfer calls from IVM to expresstalk,.. This is the pattern: The first connection from my customer, whether it's to thet IVM OGM or if it's to an extension directly, it sounds good,. but the momento I place the customer OFF hold (after placing on hold) or transfer him to another extension, that's when I get this static noise and distortion. It happenes everytime,.. when first connected runs clean and quiete, but when I place on hold, and then place back off hold (start to speak to customer) the noise begins. I have tried two sound cards, reinstalling ExpressTalk, and no go. Any ideas anyone ? Thank you Link to comment Share on other sites More sharing options...
toniramos Posted October 23, 2006 Author Share Posted October 23, 2006 Ok, something funky happened: I tried Express Talk by itself using my SIP provider directly and I got the same problem,.. noise. But I just installed PBXNSIP, and it works beautifully. I am going to stick to PBXNSIP for now. I am considering purchasing, since it worked right off the bat, even though it is a bit more expensive, but I need something that works, so if anyone else has this problem, by ExpressTalk from NCH, but buy PBXNSIP Cheers Ok, something funky happened: I tried Express Talk by itself using my SIP provider directly and I got the same problem,.. noise. But I just installed PBXNSIP, and it works beautifully. I am going to stick to PBXNSIP for now. I am considering purchasing, since it worked right off the bat, even though it is a bit more expensive, but I need something that works, so if anyone else has this problem, by ExpressTalk from NCH, but buy PBXNSIP Cheers Link to comment Share on other sites More sharing options...
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