sl3f Posted March 2 Share Posted March 2 (edited) Suddenly Pixxilion refuses to convert almost all TIFF files. When adding TIFF-files an error message appears: çorrupted or invalid file, load failed'. This happens also with files that were previously loaded in Pixillion with no problem (and converted)! I rebooted the computer, tried different disks, settings, ran the repair function, etc. When I convert a "corrupted" TIFF-file to JPG through another program, Pixillion reads the JPG-file with no problem. . . . Edited March 3 by sl3f Found out that Photopad converts these TIFF-files properly. So it seems there is something wrong with Pixillion. Link to comment Share on other sites More sharing options...
elk Posted March 3 Share Posted March 3 In attempt to fix this issue, please try the steps below: Uninstall Pixillion, then delete 3 folders named "Pixillion" and 1 named "Components" from these locations: **C:\Users\<username>\AppData\Roaming\NCH Software\Pixillion\ **C:\Program Files (x86)\NCH Software\Pixillion\ **C:\Program Files (x86)\NCH Software\Components **C:\ProgramData\NCH Software\Pixillion\ **If you can't find any of the folders, just continue. After that, restart your computer and reinstall the program using this link: https://www.nchsoftware.com/imageconverter/pixpsetup.exe Once done, restart your system one more time and try again. Link to comment Share on other sites More sharing options...
sl3f Posted March 4 Author Share Posted March 4 Thanks Elk. I had a paid version of Pixillion which I bought through the Microsoft store. After removing Pixillion from my computer I cannot find it anymore in my store library. I am trying to contact NCH for a link to the paid app. Link to comment Share on other sites More sharing options...
sl3f Posted March 5 Author Share Posted March 5 Uninstalled and reinstalled Pixillion several times. Rebooted computer in between, etc. However the problem persists: most TIFF-files cannot be loaded in Pixillion. The files must be okay since the NCH Helpdesk can read them. Also other NCH software that I have can read them, the files have been read in the past by Pixillion, they load properly in various other apps, etc. So I am sure that the files are not the problem, but Pixillion on my computer is. The NCH support has gone quiet (because of the weekend maybe) so any suggestion is welcomed. Link to comment Share on other sites More sharing options...
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