Slideshow goes back to start

[Jed]

Hi, I am a new user trying to create my first slideshow. Currently the slideshow starts then reverts back to the start of the slideshow after about 20 seconds. This seems to happen 2 or 3 times then continues on as it should. Any thoughts on what I have done wrong?

[n1x1]

Hi @Jed,

Check if you have maybe clicked on the Loop button. I have attached a screenshot showing where you can find this button:  https://files.fm/u/ej52tyr7b

 

[brian213]

I am having the same problem.  Checked on the loop button as suggested but no difference.  Wondered if there might be an issue with the cache.  Need help.

[Jsalgado]

Go to Options ~ General. Click on Clear cache - Click this button to clear all unused cache files.

Try this and let us know. 

 

[MichelleLD]

I'm having the same problem.  Cleared cache but it didn't help.  The slideshow always reverts to the beginning and gets stuck at the second slide.

[JanP]

Hello,

You may try to do a clean install. 

You may try the steps below:

Uninstall PhotoStage, then delete 3 folders named "PhotoStage" and 1 named "Components" from these locations:
**C:\Users\<username>\AppData\Roaming\NCH Software\PhotoStage\
**C:\Program Files (x86)\NCH Software\PhotoStage\
**C:\Program Files (x86)\NCH Software\Components
**C:\ProgramData\NCH Software\PhotoStage\
**If you can't find any of the folders, just continue.

After that, restart your computer and reinstall the program using this link: https://www.nchsoftware.com/slideshow/pstagesetup.exe

Once done, restart your system one more time.

If you will have the same issue, I would recommend reaching out to the NCH Software technical support team. You may reach out to them here: https://www.nch.com.au/support/index.html