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4K videos turn gray after importing


katyfitz17

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I usually work with 1080p files, but I've been trying to use some 2160p videos and every one of them loses all their saturation when I import them into a project. I tried exporting anyway to see if it was only a weird tint within the program, but they export with this same gray coloring.

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Not seeing that here.  The original... image.png  Videopad Preview...  Snapshot - 1.png

Installl the latest release.  For licensed users upgrades are free for up to six months from purchase date.  After that, VP will continue to fully function but a fee will be required in order to register the newest.  Retain your old install file and registration info.

Confirm that both the PC's video driver and Direct-X are current... 

AMD / ATI users: http://support.amd.com/us/gpudownload/Pages/index.aspx
Intel users: https://downloadcenter.intel.com/default.aspx
nVidia users: http://www.nvidia.com/Download/index.aspx?lang=en-us
   
Update DirectX: http://support.microsoft.com/kb/179113

What are the PC's specs:  GPU/CPU/RAM?

If the issue persists, please share a file or two that does this.  Someone will check it out.  Upload the file/s to a free server, such as Google Drive or MS OneDrive, get a shared (public) link, copy the link and paste it here or to me in a Private Message via the mail envelope in the top-right corner of this forum.  When using Google Drive, if necessary change "restricted" to "anyone with link can view."

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I figured this out myself and wanted to share in case it happens to anyone else. It definitely isn't my software, which is fully up to date. So I thought I would try converting the files to another video type to see if that made a difference. It turns out the issue is that some 4K videos have an "uneditable" colorsource. So what I had to do was convert my files from colorsource bt.2020 to bt.709, which you should be able to do with any decent conversion program. The files got bigger, but they look bright and clear again.

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